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timing phaser TSB coming

Discussion in 'Ford Raptor Recalls | TSB's | SSM's' started by nmp1, Sep 5, 2019.

  1. 321raptor

    321raptor Member

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    yeah Im fully anticipating a settlement offer at this point, fortunately the write up from ford didnt include the cams and the majority of the $3k estimate was the phasers. the rest of the parts list Ford provided was the chain, gaskets, seals, bolts, etc. I have to go to the dealer later today to swap out my loaner for some reason so I'll have an opportunity to talk to them face to face. I've been insistent that a certified Ford tech do the actual repair and the dealership didnt have any issues with that, but warranty might.

    we'll see how it goes later today.

    note: only engine mod is an S&B CAI
     
  2. 321raptor

    321raptor Member

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    figure I'll keep updating for those of us buying used Raptors, especially if an aftermarket/non-OEM warranty is offered...

    so I'll be Raptor-less for at least another week..mopar tech is doing a full engine tear down today at the direction of the warranty advisor. suspect that'll take a day, if not two...from there they file the tech's report back to warranty and generally it goes one of two ways (per my service advisor), they either approve and move forward with the work or conditionally approve and send an inspector to validate the findings. I reiterated my concerns about having someone other than a certified Ford tech do any of the actual repair work and they agreed, even said they probably dont have the necessary tools and certainly not the parts. Anyway, they agreed that most likely they would sublet the work to the nearest Ford dealer to have the work done, so that's at least positive news.

    more to come..


    personal victory, they agreed to loan me a Ram so at least I dont have to drive this silly Jeep anymore...or worse..
     
  3. TXRaptor

    TXRaptor FRF Addict

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    It sounds like a non-Ford Certified Tech will be doing the tear down. Is that not considered a major part of the job? o_O
     
  4. 321raptor

    321raptor Member

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    you would think...

    expressed my concerns about that as well...at this point its all being directed by the Mopar Warranty...if they screw it up, their problem.
     
  5. smurfslayer

    smurfslayer Be vewwy, vewwy quiet. We’re hunting sasquatch77

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    Good luck. Remain patient and vigilant.
     
  6. FordTechOne

    FordTechOne Full Access Member

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    That's a new one on me. Typically the warranty company, regardless of brand, will have the OEM technician tear down the assembly to the point of failure. Then the inspector from the warranty company will come to the dealership, verify the mode of failure, and sign off on the repair. I wouldn't be surprised if the dealer was misinterpreting the process there..but regardless, at least it's being addressed under your warranty.
     
  7. 321raptor

    321raptor Member

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    yeah seemed odd to me as well...even the FCA dealership was unsure why warranty refused the claim from Ford, guess at that point it was just easier for them to handle the warranty to ensure I was taken care of...I did just buy it from them a month ago...

    good news is I had the opportunity to talk to the service mgmt and the finance mgr at the dealership last night and expressed all of my concerns, dropped the lemon law threat and it was impressive how quickly they spelled out their step by step plan to resolve this issue. they've already coordinated with their partner Ford dealership down the road and have every intention of sending it over there for the repair itself. the service mgr took the time to walk me through their shop and had the tech walk me through what he was doing (as he was removing the valve covers) so I feel better about this non-Ford tech doing the tear down...actually I think he might even be more thorough as he was covering all the bases and looking for additional wear or damage caused by the phaser issue. more good news is that the mopar inspector is local to the dealership so no concerns with getting him in quickly.

    best case scenario, they said they'd have my truck on a flatbed to the Ford dealership by the end of the week, worst case early next week.
     
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  8. 321raptor

    321raptor Member

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    good news day for me...mopar warranty tentatively approved the repairs pending the inspection which should happen tomorrow and then off to Ford for the repair work itself :banana-mario:
     
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  9. 321raptor

    321raptor Member

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    took a few more days than I wouldve like but the inspector showed up yesterday and filed his report, warranty gave preauthorization for my dealer to contact the local ford and get the estimate written up. truck should be on a flatbed to ford tomorrow morning.

    interesting note...I asked what the inpsector's report said, dealer said they dont get a copy of it (not sure about that but oh well) but gave me an overview of their findings...they would be replacing most of the components in the VCT system that my local ford had already recommended (phasers, chain, etc) but also said they had recommended the PCM be replaced as well...either that was a miscommunication or misuse of an acronym or my PCM is really being replaced..
     
  10. FordTechOne

    FordTechOne Full Access Member

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    The Service Message instructs the technician to update the PCM with a revised calibration. That may be what they were referring to, since the PCM will be listed on the RO as a component for the repair but with a quantity of "0".
     

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