Discussion in 'Ford Raptor Recalls | TSB's | SSM's' started by nmp1, Sep 5, 2019.
Special Service Message. I think a TSB is more of an actual "repair" while an SSM is something more like an official communication.
yeah, through Mopar Extended Service (bought used from an FCA dealership)
SSMs and TSBs are used interchangeably depending on the type of repair. When the only change is a part number or calibration update (or both in this case) an SSM is often used because there is no need to develop a new service procedure or perform a costly labor time study. For the SSM in question, the technician simply follows existing Workshop Manual procedures and the installs the updated parts/calibration. When there is a change to the Workshop Manual procedure to promote a more effective or efficient repair, a TSB is released with a directed procedure for the technician to follow.
non ‘factory’ warranties; maybe it’s more accurate to say non OEM, i’m not sure what the best way to express it is, but they operate much like auto insurance companies. once you broach a certain cost threshold, they will automatically deny coverage, then “reconsider’ because you’ve been such a good customer. then they’ll offer to settle with you for less than the cost of the repair. You have to really read up on them before you sign and then re-read when you need it.
I had to put in some quality time reading mine from Allstate many years ago and they slow walked me every step of the way.
Thanks for all you contribute here. People like you are what makes places like these awesome.
just got an update from the service mgr...mopar warranty has agreed to approve the claim but they insisted that a mopar tech tear down the engine to identify each individual part # causing the issue, even though I had a Ford tech provide all that information already...
suppose I need to focus on the positive here, at least the warranty seems to be ok with covering the costs.
my bet is they will approve coverage for the phaser alone, not the parts list from the ssm which included cams, possibly the timing chain. This is the business model these companies use to make money. Be prepared for a settlement offer.
It’s not always; ex.: you have a catastrophic failure on a pristine, bone stock vehicle with zero mitigating factors. They likely delay, but cover. Here, i don’t know how stock your truck is, but, you can bet they’re angling to have reduced coverage here.
You should insist that the mechanic working on the vehicle be a certified Ford tech - other certifications notwithstanding.
The reality is this isn’t rocket science, but every engine has its intricacies and you don’t want something stupid happening because the tech working on the truck was not familiar.
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