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GoRecon Lights Defective (Customer Service STINKS)

Discussion in 'Vendor Feedback' started by GvegasRaptor, Mar 26, 2012.

  1. Netix

    Netix Banned

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    ya i got the tail lights and headlights cant compain no problems yet. although the led tail light came cracked at the end of January. RECON told me they would ship one out mid feb to me... guess what? it's still nowhere to be seen, emails sent, but noone replied. I guess ill have to call tomorrow. what a bummer, awesome looking product, made out of shit, and so is their customer service. Come on it's been a month an a half ++ for a replacement???
     
    GvegasRaptor likes this.
  2. RECON Truck Accessories

    RECON Truck Accessories Member

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    Gvegas, do you know who you spoke with by any chance? I would like to know if you can remeber so action can be taken. In the meantime, please send me a message with your ordering information so I can clear this up for you. Netix, please send me a message as well with your order info so I can get your issue cleared up as well.

    This should not, and will not be representative of our customer service and I hope this poor interaction by one of our reps will not spoil you to RECON.

    In the future if you need anything, please email me directly at [email protected] and let me know that you are from the RAPTOR forum.

    Best,

    Ryan Quinn
     
  3. GvegasRaptor

    GvegasRaptor Full Access Member

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    Well I did ask him his name and he told me his name was Ryan...?

    I will send my order number and as of right now I took both lights out because both lights are showing water on the inside. The email is being sent now.
     
  4. Squatting Dog

    Squatting Dog FRF Addict

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    That is funny, when I called about one of my headlights was fogging up, and there was moisture in them.. I also spoke to a Ryan, that said take them out and let them adjust to the enviroment before putting them back in...

    -Greg
     
  5. Fordx4

    Fordx4 Full Access Member

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    It will be interesting to see how this comes out.
     
  6. Big Green Machine

    Big Green Machine Full Access Member

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    Tht same Ryan "helped" me a while back when I had an issue. The guy is a tool and he's one lucky SOB that I don't live near them or I would have had a face to face talk with him.

    ~BGM
     
  7. Humvee21

    Humvee21 FRF Addict

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    Interested to see how Ryan from Recon responds...
    [​IMG]
     
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  8. SaintsFan

    SaintsFan Full Access Member

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    Hmm, so either there are 2 Ryans at Recon, or that little punk is passing himself off as the boss.
     
  9. Boss Hoss

    Boss Hoss FRF Addict

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    Something smells bad to me here-----maybe Ryan is skeereed that he will start getting called on his questionable product. One thing is a given---will not use Recon.
     
  10. Madcowranch

    Madcowranch Genetically Modified

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    :popcorn:
     

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