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GoRecon Lights Defective (Customer Service STINKS)

Discussion in 'Vendor Feedback' started by GvegasRaptor, Mar 26, 2012.

  1. GvegasRaptor

    GvegasRaptor Full Access Member

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    So I ordered the smoked LED Taillights and got them installed on Friday. Here in NC we had a bunch of rain and the drivers side taillight had a lot of moisture build up. So I called Go Recon today and the guy in customer service told me to take them off and dry them out and try to figure out where the water was coming in. Then he a said after that apply clear silicone around the lights and that should solve the problem. I said well cant you just send me another one and I will ship them back I have only had them for two days, no should let them dry and try to put clear silicone on them. I said well I just purchased these and I should not have to be working on them. He then said send the pictures to warranty and they would take a look and see what they could do.

    ME: (Sorry see what you can do?)

    So I got the camera and took them completely out and the light dumped about a cup of water out of it so I called back. I figure I would try tech support and told them the problem. Well the same guy that answered the customer service line earlier answered the tech line but I went through it again and told him what was happening. Well to my surprise he said didn't I just talk to you earlier and I said I guess. HIS words Jesus Christ I told you to put silicone on them and dry them out... I said that is going to take days and he seem to get more frustrated with me. So he said did you send in the warranty photos? Not yet you didnt give the email address earlier before you ended the call. He did give me the email address finally then I said you know what can I just send them back and get my money back. Then he stated Jesus Christ just send the photos and hung up....

    I do not like to deal with companies that act like this. Anyone else had any problems with GoRecon?
     

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  2. Maxx2893

    Maxx2893 Rock and Roll Offroad Supporting Member

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    That's not good to hear. I was thinking about ordering their LED Tails but i wont if this is how they treat their customers.
     
  3. 6.2

    6.2 Banned

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    thats pretty bad!
    thankfully all my issues with anything ive ordered online have been wonderful.
     
  4. MagicMtnDan

    MagicMtnDan FRF Addict

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    Call them back and ask to speak with a supervisor or the owner! Did you buy them using a credit card? Get with your CC company and have them help you (you can always send the stuff back and stop payment via your CC company).
     
    RatedSVT likes this.
  5. Squatting Dog

    Squatting Dog FRF Addict

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    Well shit maybe I might check mine. and add them to the junk headlights and have a recon burning party at the Texas Run... And send those pictures to them, maybe they will get our point! Especially with 40+ Raptors in the background!



    -Greg
     
  6. GvegasRaptor

    GvegasRaptor Full Access Member

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    Well I guess with GoRecon that could careless if they sold another light or not. Very sad!! I would have asked to speak to the owner/supervisor but I was wondering would it be the same guy answering all the phone lines?? I mean what the F^&k (Just dry them out and put some silicone on them and that will solve the problem) Really? we are not talking a light that is 10 years old it is NEW)
     
  7. WHYUMAD

    WHYUMAD Full Access Member

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    Can't you just replace the stock bulbs with LEDs? Recons are overpriced & garbage.
     
  8. GvegasRaptor

    GvegasRaptor Full Access Member

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    Well at this point, I can not disagree!
     
  9. Raptor Retrofit

    Raptor Retrofit HID Specialist Supporting Vendor Supporting Member

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    After owning their headlights I will never buy another product from them.

    Sorry about your tails, just send them back and demand a refund.
     
  10. NickPic83

    NickPic83 FRF Addict

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    i am no longer a recon fan myself. had their 3rd brake light on my last truck and the cargo led's started to crap out only after a year or so. i got the knock off version of the recon led tails for the raptor and they look and work great. so far so good. i bought them from the same guy i got my recon knock off gmc led tails which worked great for 5 years and counting. which i took off when i sold the truck and i have for sale, hint hint cough anyone need some 03-06 GM fullsize pickup tail lights $85 shipped to lower 48 cough cough.

    eBay - New & used electronics, cars, apparel, collectibles, sporting goods & more at low prices

    i got these and tinted them, i couldnt be happier
     

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