Reset Sync Voice Recognition

[Humvee21]

How do you do this?

I tried calling and every time I said "call *******" it would dial someone else. Now it actually recognizes what I say as that other person's name...

How do I reset it and make it relearn that?

 

[debate]

Witness protection program, maybe?

 

[Humvee21]

Witness protection program, maybe?

Huh?

---------- Post added at 11:45 AM ---------- Previous post was at 11:44 AM ----------

I just got off chatting with Sync help...

They said I have to reset the whole Sync system so here it is if anybody is interested...

1. Press the Phone Button to enter the PHONE MENU.
2. Scroll repeatedly until SYSTEM SETTINGS appears in the radio display.
3. Press OK to enter the SYSTEM SETTINGS MENU.
4. Scroll repeatedly until ADVANCED appears in the radio display. Press OK.
5. Scroll repeatedly until MASTER RESET appears in the radio display.
6. Press OK. SYNC will ask you to confirm the reset.
7. Press OK to confirm.

 

[bfr]

...and I would assume Sync Help line also verified you are up-to-date on your software upgrades...?

If not, make sure you have the latest update, v.3.2.2. It made big improvements to the voice recognition.

 

[Humvee21]

Erm, I have a 2012 and my software version is V4.0.2. She told me mine was up to date. I think you need an update though?