Big J, I'm glad you posted this thread because something has been bothering me for some time now so let us be one of the first vendor to chime in. We have heard rumors of a mystery kit that has somehow been damaged from the cross tube bending.
I would like to put out a public call to this customer so this issue can be resolved. We will refund, exchange or make a design change if needed to make things right. Unfortunately the direct owner of this kit has NEVER contacted us. I have been told it ended up in another vendor’s possession yet we have never had the opportunity to see it first hand or speak with the customer. People spend lots of money with RPG and we take something like this very serious, so please give us the opportunity to make things right if there is indeed an issue. I would ask that you please call me personally so we can get to the bottom of this.
With that said.
Starting a business is hard enough, let alone starting one that has to compete against some of the great vendors that are out there. One vendor that I would publicly like to thank is ADD. They have been extremely welcoming to us and we look forward to the possibilities that may flourish from a positive dialog between us. Their a good group of guys over there and should be treated with respect.
I’m really not going to get into the gory details about what I’ve been hearing lately, but lets just say its stoops to a new low. What’s really upsetting about all of this is how we have had to put our guard up because of what we’ve been hearing.
I will make this public pledge right now, if anyone from RPG ever talks bad or claims non-truths about another vendor’s product then please call us out on it. We have done everything in our power to keep our heads down, make a better product and treat you all the way we expect to be treated. Remember, I was one of you guys, long before I was the forum face of RPG. We are all for friendly competition, it benefits all of us in the end. Better products result from it, better customer service and support, and ultimately a better Raptor and user experience. At the end of the day, it’s all about advancing the Raptor platform and enjoying every minute of it.
What really sickens me is to listen to the rumor mill and know that we have been personally impacted by some of these claims trying to sway people away from RPG. We understand it’s impossible to gains everybody’s business and support, but the hardest thing for me to digest is someone judging us, or any other vendor based on anything other than the merits of their products and customer service.
Since this is all new to most of you, however not new to us. We have taken measures over the past month to make sure we have contacted the vast majority of our client base to check up on the status of their trucks. I’m very please to announce we have yet to here 1 ounce of negative feedback. This in of it self is rather impressive when you take into consideration that if you combine our trucks, plus all of our customers rigs there is conservatively over 100,000 miles of collective beatings on RPG parts. I wish I was at liberty to release total sales figures, but the number of 100K miles is very conservative when you add them all up.
Also, for those that have been testing with us in the desert, it’s no secret that if any truck would have been broke in half by now; it would have been our own. Yet she is still running perfect and better than the day we torqued down the first bolt.
Ultimately we would like to take this opportunity to thank all of you who have supported us through this adventure. We truly welcome both positive and constructive feedback from everybody. We will never grow as a company without it.
Thanks again and remember,
“When in doubt, throttle out”
RPG
