Maybe
@FordTechOne has some additional insight here. I’m of mixed feelings about this. I used to live next to a small-ish Ford dealer and their mechanics were your run of the mill gear heads who drag raced on weekends, so, when I got my SVT Mustang, I went there first for mods, track prep, etc. It was great because I knew the guys working on it, and, if they didn’t want to get into something too far out of field, they would say - probably best to get a speed shop to do it. They universally did good work, I didn’t have to ‘wait’ for appointments and the whole place took pride in their work. When I moved, that went away. Now, my local stealership is a local ‘powerhouse’ dealer. big, lots of name recognition but also with big social media presence, and service reviews. They do respond.
I miss the ‘small’ stealership feel, and I miss not knowing the mechanics, service advisor, etc. it’s way more impersonal, but... They do “jump for the numbers” so if you blast them online, they follow up.
