I finally just heard a response today after I reminded them again.
Their solution is to turn the spring 90, 180, 270 to see where it doesn’t rub.
2. Remove the shock collar protector(not a fan of this idea)
3. Replace the spring.
So when I get back from Germany in a week I’ll mess with the spring and if it doesn’t fix it I’ll request a replacement coil.
Btw/ king also said this was normal. My truck sounds like it’s been in a field for 60 years.
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