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Pro Eagle Great Customer Service!

Discussion in 'Ford F-150 Raptor General Discussions [GEN 2]' started by nikhsub1, Jun 1, 2020.

  1. nikhsub1

    nikhsub1 FRF Addict

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    So, while trying to install my fancy RPG shackles this weekend, my Pro Eagle jack went tits up. What exactly happened I'm not sure - I suspect a seal failed as fluid was gushing out. Anyway, I was pretty upset that my fancy and expensive jack was FUBAR. So this morning, I rang up Pro Eagle to see what I should do - mind you my warranty is up, was up a couple months ago - I spoke to Chuck and he said bring it down (since I'm local) and we'll fix it. I was pleasantly surprised and fully expected to pay for a repair. I arrived and he took the jack to the back and I waited in the lobby. 10 minutes later he comes out cradling what I thought was my jack. He said, "Here is a brand new jack". :D

    I was pleasantly floored (no pun intended)! They definitely went above and beyond IMO and I just had to tell someone who might care!

    It is really nice to see a company stand behind their product like that and sadly, it seems to have become a rarity these days.
     
  2. smurfslayer

    smurfslayer Be vewwy, vewwy quiet. We’re hunting sasquatch77

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    bwahahahahaha! :D:D:D

    Good one. Next you’re gong to say your Gen1 had a problem.

    A pro eagle jack with a problem. Quoting former VP Joe Biden:
    “Come on, MAN?!”

    seriously, that is good C/S. it’s helpful in making big ticket purchase decisions.
     
    Oldfart likes this.
  3. 911 Crazy

    911 Crazy FRF Supporting Member Supporting Member

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    Nice to hear that some still know what "Customer Service" is.
     
    SS308 likes this.
  4. 911 Crazy

    911 Crazy FRF Supporting Member Supporting Member

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    Which jack do you have? Where did you buy?
     
  5. nikhsub1

    nikhsub1 FRF Addict

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    Roscoe968 and 911 Crazy like this.
  6. Kyle Nezat

    Kyle Nezat Full Access Member

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    Is the big wheels much quieter than the standard steel wheels
     
  7. nikhsub1

    nikhsub1 FRF Addict

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    Yes. But the reason the big wheel is so great is it’s easier to roll any terrain.


    Sent from my iPhone using Tapatalk Pro
     
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  8. Kyle Nezat

    Kyle Nezat Full Access Member

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    I have been wanting one. May wait until Black Friday sales
     
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  9. SS308

    SS308 FRF Supporting Member Supporting Member

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    Ha ha ha, love your acronyms. Must be prior Military.
     
  10. nikhsub1

    nikhsub1 FRF Addict

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    Thanks but, I'm not nearly that badass (I am not prior military). And anyone who has seen 'Big Trouble In Little China' (if you haven't, super awesome classic 80's flick with Kurt Russell) knows what FUBAR is :)
     
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