So, while trying to install my fancy RPG shackles this weekend, my Pro Eagle jack went tits up. What exactly happened I'm not sure - I suspect a seal failed as fluid was gushing out. Anyway, I was pretty upset that my fancy and expensive jack was FUBAR. So this morning, I rang up Pro Eagle to see what I should do - mind you my warranty is up, was up a couple months ago - I spoke to Chuck and he said bring it down (since I'm local) and we'll fix it. I was pleasantly surprised and fully expected to pay for a repair. I arrived and he took the jack to the back and I waited in the lobby. 10 minutes later he comes out cradling what I thought was my jack. He said, "Here is a brand new jack". I was pleasantly floored (no pun intended)! They definitely went above and beyond IMO and I just had to tell someone who might care! It is really nice to see a company stand behind their product like that and sadly, it seems to have become a rarity these days.