Full Access Member
- Mar 25, 2019
- Reaction score
- Molalla, OR
To be honest...the moon roof isn't even what I care about the most. It's things like being denied warranty on a broken seatbelt that they "repaired" 2 months ago during warranty. Then I have to argue with them to cover it. They didn't even put the interior panels back in place while I wait for parts. I just got a customer satisfaction survey a moment ago. About to light them up and call customer service.@FordTechOne has hit the major points
Like many, I’d neglected to preemptively lube the moonroof and paid the price in a broken track when I opened it after a long period.
However, I have had a large panel moon roof break on a previous vehicle. I don’t seek out moon roof vehicles, nor do I really seek out black vehicles, despite having owned I think 8 of them.
You can work around the known moonroof ‘limitation’ by regularly lubricating the glass panel seals with the expensive but effective Krytox grease and by popping the moon roof to the vent position FIRST, before moving the glass rearward. - so - open to vent. close from vent. IF the opening was loud, open to vent again, it should be quieter, close from vent. THEN move the glass panel rearward.
I’d be please as punch if Ford removed the moonroof option from the Raptor altogether, but that’s another discussion. Since we have it:
1) use it regularly, don’t just leave it closed for months or years on end and then decide to open it.
2) don’t assume that someone else won’t open it either. Like service personnel, friends / family who may need to use the truck.
3) lubricate the glass to rubber seal contact area, frequency depending on climate. About once per year is probably enough.
So, give them your Ford customer service card when it comes time to pay the bill. if it doesn’t throw any codes in the reader, there isn’t a problem, is there?
What? They don’t like that answer?
You’ve got a stealership service department that isn’t doing their job, which means a service manager that needs an attitude adjustment. That’s just the WRONG ANSWER.
If the service manager doesn’t seem to get it that this is the wrong answer and wrong way to treat a customer, you need to go somewhere that actually cares about customers.
This can even happen at good service departments. My old local didn’t have a moonroof qualified tech and had to outsource repairs. So, their default analysis was “busted moonroof tracks” / order parts while vehicle waits / schedule with moon roof shop / deliver, pick up, call customer back to come get the truck. As you can see there’s a lot of latency in that process and it took me 2 tries to get the repair done. When I got it back there were greasy fingerprints all of the truck around the moonroof and doors. So that only added to the sour experience.
Your customer experience is definitely being negatively impacted by the stealership. You should let them know that your expectations have not been met and that you expect better.