Gen 3 2023 Major electrical issue

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dmaustin

dmaustin

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hope they resolve your problems.
like to know the final resolution.
I’ll definitely post an update when I finally get the truck back. Just hope they find everything related and I get it fully repaired.

I’ll post the outcome, so others know what issues to look for.
 
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dmaustin

dmaustin

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Update:

I was told today by the dealership, that the door module is on a nation wide back order, with no ETA and no eta on the repair.

I did lodge a complaint with Ford CS, which was of very little help. However Ford Performance was able to give me tips on how to escalate the issue. First was to speak to the service manager and voice my concerns; additionally I was guided to get the Ford District Service Representative involved. However the Dealership service manager advised that the truck only being in the shop for a week was too early to escalate to District Representative, because of procedural process in cases similar to this. But he did say he would escalate if they get no updates this week with Ford regarding the back ordered part. This is frustrating
 

someday

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I dont see many dealers doing that unless its an xl or a used truck on the lot. Then it would have to be a simple and easy swap
 
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dmaustin

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A friend had success with his dealer pulling a part from a vehicle on the lot, since his part was on BO. Not sure if that part is shared with other F150's though... may be worth an ask.
I wish , but I doubt it
 
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dmaustin

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So is it just sitting at the dealer?
I got the truck fixed , they got the Door Module (DDM). Got it back Thursday last week.However whatever they with the Gateway module; now ALL my connectivity is down (Wireless CarPlay, hotspot, FordPass, Alexa….etc) and when I start up the 12” prompts me for a driver ID. I’m guess they loaded the wrong profile or set the wrong values when programming the gateway module. Just dropped it off at the dealership again. Hopefully it’s just a programming issue. The connectivity issues I described were all working even when I had the other issues. And the “Driver ID” I assume is a profile for commercial vehicles, it wasn’t there before.
 

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dmaustin

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Update:

The connectivity issues I’m experiencing are because while my truck was at the dealership, the last OTA update was failed due to the battery being disconnected for the work they were doing. Because of that issue I was disconnected with FordPass which controls all the connected features (Alexa, Hotspot, wireless Apple CarPlay and connectivity to FordPass) so the only fix is to update the software and the OTA automatic shows no updates available at the time. The dealership is trying to figure out how to manually push an update to the truck. In the meantime I have the truck back with normal function, including CarPlay (wired). Either of 2 things could happen to fix the issue; 1. The truck does an automatic update on its own.

2. The dealership figures out how to push the update manually.

The tech handling my truck brought me back to the truck to attempt fixes while my phone was connected. He tried re-flashing the Gateway Module, the TCM, and the APIN. Nothing worked

FordPass tech support told us the software update controls All connected features and without the software update the features will remain dormant.
 

Antho

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Update:

The connectivity issues I’m experiencing are because while my truck was at the dealership, the last OTA update was failed due to the battery being disconnected for the work they were doing. Because of that issue I was disconnected with FordPass which controls all the connected features (Alexa, Hotspot, wireless Apple CarPlay and connectivity to FordPass) so the only fix is to update the software and the OTA automatic shows no updates available at the time. The dealership is trying to figure out how to manually push an update to the truck. In the meantime I have the truck back with normal function, including CarPlay (wired). Either of 2 things could happen to fix the issue; 1. The truck does an automatic update on its own.

2. The dealership figures out how to push the update manually.

The tech handling my truck brought me back to the truck to attempt fixes while my phone was connected. He tried re-flashing the Gateway Module, the TCM, and the APIN. Nothing worked

FordPass tech support told us the software update controls All connected features and without the software update the features will remain dormant.
You’ll be waiting on an OTA then.
 
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