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I never got access to the FordPass app but mine went from built to back in production for about a week and then back to built again yesterday. Ford had no explanation but my ETA was delayed until the third week of December.
Oh awesome, I appreciate it! It showed built and Ford Performance told me it still had a parts hold but they expected it should ship soon. As of this morning, they said the hold is lifted but it's still showing as In Production. I would follow up with my salesman, but the one I originally was working with that was awesome got moved to a different position. I am now working with someone new that has been a bit off-putting. It's been pretty frustrating that they basically had the easiest sale on a very expensive truck, which means a free commission for this salesman and he can't even be bothered to look at the status of my truck. I was even told that they can no longer contact a Zone Rep to contact the plant, despite FP telling me to have my salesman ask their Zone Rep for an update. It's been a pretty absurd process for me.
Yes. Ford wants you to contact the dealer for everything but mine (at least) obviously gets frustrated with the update requests. Unless it's some sort of proprietary software, I'm not sure why they wouldn't just open it up to customers.
This happened to me on my 22. 08/22 blend date, sitting out there for a little over a month finally got built, was about to be shipped and then they found out it was missing some parts so they send it down again and it was built the same day. Then send off waiting shipment.
When you lost access to FordPass app and you got the notification that it shipped, the notification was from a 3rd party company, right? Did the online tracker or Ford Performance chat ever tell you it shipped? My online tracker and FP both show it as "Origin Received" but I spoke to my dealership (albeit to a newer salesman) and he said that it showed an ETA of 12/2-12/8 and that he didn't think he'd see that ETA unless the truck had already shipped to him. I am waiting for a different sales manager to get in to work and have him confirm the info, but I am wondering if I am getting my hopes up for nothing? I figured the online tracker is typically pretty slow to update, but assumed that the Ford Performance chat people would have a more up to date and accurate tracking system.
The notification was from Ford. My dealer signed me up for VinView which is their tracking program, but it just sends me random status updates(for example, I haven't gotten an update in a week). The dealer can see the status better than anyone supposedly...Ford chat is slow (weeks sometimes) to update, and the tracker is USELESS. You will get an ETA no matter what so I'm not sure where he came up with that.
I'd bet it's either a QC issue or they are just slow to update.
