torrentuser
Member
- Joined
- Feb 6, 2017
- Posts
- 5
- Reaction score
- 1
The Raptor experience has now entered the Raptor nightmare. Just learned this morning that the truck failed a Quality Control check right after it was built and before it was released. Ford is putting the truck back through the production line and resolving the issue. They will not tell me what failed or giving me ANY estimate of when the truck will be sent to the dealership. So it is still in Dearborn, Michigan!
Let me back up... In July I put in an order for a 2018 Lightning Blue 802A SCAB (no cf/no bl wheels). I'm a Californian and I ordered my truck through a dealership in Kansas City. I got my sticker in early September with a build date to Sept 14th. The truck got build. Ford then informed my dealer that the truck would be arriving between Sept 25-29. I jumped on getting financing and securing a contract for the hauler to pick up the Raptor. On Sept 27th I paid for the Raptor with the expectation that it would arrive on Fri 29th and the following Monday the transporter would come to pick it up. Well, the truck never arrived. The dealership sales department tried for weeks to get an idea of where the truck was and after that all failed, eventually the owner of the dealership reached out to a higher level in the Ford bureaucracy to learn that it had failed QC and was being held at the factory.
I'm now just waiting for a call from the dealership... no end in sight. I'm not looking for sympathy but I learned a valuable lesson. If you are out of state, don't buy something that hasn't arrived at the dealership and is ready for a pickup no matter how quickly you want to get it on the transporter. Otherwise you might end up like me who has a piece of paper (title) and a truck that is 2,000 miles away at the factory.
It was very disingenuous of Ford to have told the dealership that it would arrive in Kansas City between Sept 25-29 when, in fact, it never left the factory!
BTW, I don't fault the dealership, I have no reason to suspect any foul play or incompetence on their part. They just shared the best information that they had in the run up to the delivery.
I've heard from my Facebook friends that I'm somewhat lucky that the problem was discovered at the factory and they are going to send it out working 100%.... it could have been worse if it showed up and I was the Quality Assurance guy. What if I diagnosed the fault and had to bring it to the dealership to get it fixed and it languished at the dealer for weeks/months? Always look on the Bright Side of Life... I suppose.
In the coming weeks, I'll keep the group informed about how everything gets resolved.
Let me back up... In July I put in an order for a 2018 Lightning Blue 802A SCAB (no cf/no bl wheels). I'm a Californian and I ordered my truck through a dealership in Kansas City. I got my sticker in early September with a build date to Sept 14th. The truck got build. Ford then informed my dealer that the truck would be arriving between Sept 25-29. I jumped on getting financing and securing a contract for the hauler to pick up the Raptor. On Sept 27th I paid for the Raptor with the expectation that it would arrive on Fri 29th and the following Monday the transporter would come to pick it up. Well, the truck never arrived. The dealership sales department tried for weeks to get an idea of where the truck was and after that all failed, eventually the owner of the dealership reached out to a higher level in the Ford bureaucracy to learn that it had failed QC and was being held at the factory.
I'm now just waiting for a call from the dealership... no end in sight. I'm not looking for sympathy but I learned a valuable lesson. If you are out of state, don't buy something that hasn't arrived at the dealership and is ready for a pickup no matter how quickly you want to get it on the transporter. Otherwise you might end up like me who has a piece of paper (title) and a truck that is 2,000 miles away at the factory.
It was very disingenuous of Ford to have told the dealership that it would arrive in Kansas City between Sept 25-29 when, in fact, it never left the factory!
BTW, I don't fault the dealership, I have no reason to suspect any foul play or incompetence on their part. They just shared the best information that they had in the run up to the delivery.
I've heard from my Facebook friends that I'm somewhat lucky that the problem was discovered at the factory and they are going to send it out working 100%.... it could have been worse if it showed up and I was the Quality Assurance guy. What if I diagnosed the fault and had to bring it to the dealership to get it fixed and it languished at the dealer for weeks/months? Always look on the Bright Side of Life... I suppose.
In the coming weeks, I'll keep the group informed about how everything gets resolved.