Serious Sync Connectivity Issues / Sounds

DFWRob said:

Hey all -

All of a sudden (past 1-2 months) Sync has been awful. I am getting frequent audio errors (Think the sound that happens when you plug in a guitar to an amplifier) also carplay doesn't connect randomly. I will be randomly peforming functions on the truck (opening tailgate, switching things on the main screen) and I will get this sound. It's almost like there is a short.

The bigger issue is during a phone call - the microphone will cut out and the sound will drop. The only way to fix is to send to your phone and listen on speaker.

The only thing I have changed is adding that stupid State Farm tracker thing. Do you think that will cause this interference?

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FordTechOne said:

Those OBD2 trackers cause a variety of issues, including those listed. Unplug it, do a Sync Master Reset, disconnect/reconnect the battery, and re-evaluate.

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DFWRob said:

Got truck back this morning - no more weird sounds. Works Great. Only thing I noticed is now I have a "FAV*" button on the bottom on the screen. Forgot what was there before, but got that now.
Also - had an Explorer for the loaner. What a POS. Zippy motor and a joke infotainment. Didn't they use to be truck-ish...what a horrible suv.

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RaptorFan1988 said:

That’s a bummer - the explorer ST was on my short list for a while but I’ve been hearing a lot of the same sentiments about them lately.

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