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GEN 2 (2017-2020) Ford F-150 Raptor Forums
Ford F-150 Raptor General Discussions [GEN 2]
Sadly I'm not really feeling the Ford love anymore.
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<blockquote data-quote="smurfslayer" data-source="post: 1627028" data-attributes="member: 21926"><p>100% agree with you. I meant --this guy’s-- transmission. I had to go back in his post history and at some point, he had a problem which the stealership mangled badly. Sure, statistically, 10R80 is solid. Are there problems? sure. Are there lots of problems? No. My experience has been it’s a good transmission and it’s been solid for me. I think the bulk of the Raptor community would agree. </p><p></p><p></p><p></p><p>The dealership here certainly has brought on a bunch of this poor customer experience for sure, but the guy is under warranty - as I recall, Ford Tech support required the tear down of the transmission, not the replacement, then doubled down again requiring subsequent investigation and component repairs. At this point, he absolutely could have had a replacement transmission assembly installed for less cost to both Ford and the dealership and a SIGNIFICANT reduction in downtime for the customer. </p><p></p><p>Now, either the stealership is lying about this and they’re super shady, or, they followed Ford’s guidance and were not able to successfully complete the repair properly - across multiple attempts. </p><p></p><p>Is all of this delay the dealer’s fault? Ford’s fault? Shared blame? </p><p>Warranty doesn’t amount to a hill of beans if the dealer(s) can’t actually fix the problem.</p><p></p><p>His point is, he’s the consumer/customer without his truck. <u>What happened to the customer being right?</u> </p><p></p><p></p><p></p><p>[MEDIA=youtube]Q60mSMmhTZU[/MEDIA]</p><p></p><p></p><p></p><p>The sasquatch77 is strong in that one.</p></blockquote><p></p>
[QUOTE="smurfslayer, post: 1627028, member: 21926"] 100% agree with you. I meant --this guy’s-- transmission. I had to go back in his post history and at some point, he had a problem which the stealership mangled badly. Sure, statistically, 10R80 is solid. Are there problems? sure. Are there lots of problems? No. My experience has been it’s a good transmission and it’s been solid for me. I think the bulk of the Raptor community would agree. The dealership here certainly has brought on a bunch of this poor customer experience for sure, but the guy is under warranty - as I recall, Ford Tech support required the tear down of the transmission, not the replacement, then doubled down again requiring subsequent investigation and component repairs. At this point, he absolutely could have had a replacement transmission assembly installed for less cost to both Ford and the dealership and a SIGNIFICANT reduction in downtime for the customer. Now, either the stealership is lying about this and they’re super shady, or, they followed Ford’s guidance and were not able to successfully complete the repair properly - across multiple attempts. Is all of this delay the dealer’s fault? Ford’s fault? Shared blame? Warranty doesn’t amount to a hill of beans if the dealer(s) can’t actually fix the problem. His point is, he’s the consumer/customer without his truck. [U]What happened to the customer being right?[/U] [MEDIA=youtube]Q60mSMmhTZU[/MEDIA] The sasquatch77 is strong in that one. [/QUOTE]
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GEN 2 (2017-2020) Ford F-150 Raptor Forums
Ford F-150 Raptor General Discussions [GEN 2]
Sadly I'm not really feeling the Ford love anymore.
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