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Ford Raptor Forums - General Information
Ford Raptor Problems and Questions Forum
Powertrain and Check Engine light 2017 39K Miles
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<blockquote data-quote="FordTechOne" data-source="post: 1628936" data-attributes="member: 35543"><p>If you’re at 40k miles you’re out of B2B warranty; LL only applies to vehicles under warranty.</p><p></p><p>The technician notes you posted clearly indicate he/she does not know what they are doing. The tech claims he did a network test and found that HS2-CAN was down. The first thing he should have done is performed the corresponding pinpoint test. Measuring resistance between a random module and the gateway will not diagnose the cause of the bus being down. Not only that, but he claims to have load tested the network circuits. Network circuits should never be load tested, they don’t carry a load in the first place. All he did was unplug and replace the GWM which clearly did not solve the issue.</p><p></p><p>With that level of incompetence I highly suggest going to a different dealer and/or getting a Ford field engineer involved. If you call Ford Customer Care they can assist with getting an engineer out to the dealer to get the truck repaired.</p></blockquote><p></p>
[QUOTE="FordTechOne, post: 1628936, member: 35543"] If you’re at 40k miles you’re out of B2B warranty; LL only applies to vehicles under warranty. The technician notes you posted clearly indicate he/she does not know what they are doing. The tech claims he did a network test and found that HS2-CAN was down. The first thing he should have done is performed the corresponding pinpoint test. Measuring resistance between a random module and the gateway will not diagnose the cause of the bus being down. Not only that, but he claims to have load tested the network circuits. Network circuits should never be load tested, they don’t carry a load in the first place. All he did was unplug and replace the GWM which clearly did not solve the issue. With that level of incompetence I highly suggest going to a different dealer and/or getting a Ford field engineer involved. If you call Ford Customer Care they can assist with getting an engineer out to the dealer to get the truck repaired. [/QUOTE]
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Powertrain and Check Engine light 2017 39K Miles
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