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Alex, Thanks for someone who is associated with Ford trying to help, but the steps did not resolve the issue. By the way, I am 9 days since I first called Ford, and still have not received the call back as promised. Is this the type of support Ford delivers if so you will be losing customer...

Same issue here! Poor support from the FordPass team and I am still waiting for the call back that I was told would happen within 5 days of my first call. I am not 7 + days, Ford really is not meeting expectation and for the amount of money they charge for the Raptor, I expect all features to...

I have the same issue. I called the support number and was on the phone about an hour with someone who should not have been on front line support. I attempted with my iPhone 6, iPad Air, & a few other devices (droid) before calling. All devices were up to date on the OS & application. All of...

I agree with your assessment. Are there any Ford Reps ( FordService ) monitoring this forum that would be willing to comment or at least willing to discuss with me the situation? -Steve

My dealer just called informing me that Ford is ready to schedule my order. There is an issue as you could guess, and the Sales guy said for my Raptor to get scheduled that I would have to modify the order and eliminate the Carbon Fiber option. Are others hearing or experiencing the same? If...

I do have an extended warranty, so this should be covered however because the error does not always display the dealer techs are unable to replace as they are unsure which sensor is throwing the error. Seems like Ford has a bad design, and ties the hands of the techs which in-turn agitates the...

I have a 2010 Raptor and have had to take it in for 2 service events in the last 2 weeks for the Tire Sensor Fault. I just received a call from the dealer and they tell me that they cannot do anything for me as it would not error or fail while they had it. Talk about a bad customer experience...

On my 2010 with just over 39K miles found I had the same problem. In my case, I do have the extended warranty but my truck has been in the dealer service now 2 full days and just spoke to the Service Manager and they need it for yet another day. I was told the job took 6 hours to remove the...