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GEN 2 (2017-2020) Ford F-150 Raptor Forums
Ford F-150 Raptor General Discussions [GEN 2]
What do you knuckleheads think??
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<blockquote data-quote="Rocsteady" data-source="post: 1486424" data-attributes="member: 40232"><p>I'm going to add on for what should help somebody out in the future. As Pinky said, these CSI surveys are like gold to the dealer and it only takes one bad one to jack up your whole month. Here's how you play this (sorry, a little late for the OP)</p><p>You have a crap experience and you can either wait to get the survey and have it in hand when you go in or talk to someone before and mention that you haven't filled out the survey yet. If the dealership is worth anything, they will bend over backwards to accommodate you and make you happy. I did the dealership gig for a good while (parts counter to service writer to service manager) before I went into federal law enforcement and I had a terrific CSI score because I gave a shit about my customers and when something went wrong, intentionally or not and a customer got the short end of the stick, I had all the power in the world to make it right as the dealer was desperate to keep those CSI scores as high as possible. Everything the manufacturer did for the dealer was based off of those scores. It did have to be within reason of course, I couldn't have done the tune, 37s and lift kit that someone mentioned earlier, but generally things weren't bad enough to warrant that sort of response. </p><p></p><p>Bottom line, use that survey as a bargaining chip, it has tremendous street value to the dealer.</p></blockquote><p></p>
[QUOTE="Rocsteady, post: 1486424, member: 40232"] I'm going to add on for what should help somebody out in the future. As Pinky said, these CSI surveys are like gold to the dealer and it only takes one bad one to jack up your whole month. Here's how you play this (sorry, a little late for the OP) You have a crap experience and you can either wait to get the survey and have it in hand when you go in or talk to someone before and mention that you haven't filled out the survey yet. If the dealership is worth anything, they will bend over backwards to accommodate you and make you happy. I did the dealership gig for a good while (parts counter to service writer to service manager) before I went into federal law enforcement and I had a terrific CSI score because I gave a shit about my customers and when something went wrong, intentionally or not and a customer got the short end of the stick, I had all the power in the world to make it right as the dealer was desperate to keep those CSI scores as high as possible. Everything the manufacturer did for the dealer was based off of those scores. It did have to be within reason of course, I couldn't have done the tune, 37s and lift kit that someone mentioned earlier, but generally things weren't bad enough to warrant that sort of response. Bottom line, use that survey as a bargaining chip, it has tremendous street value to the dealer. [/QUOTE]
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GEN 2 (2017-2020) Ford F-150 Raptor Forums
Ford F-150 Raptor General Discussions [GEN 2]
What do you knuckleheads think??
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