Forums
New posts
Search forums
What's new
New posts
New profile posts
Latest activity
Members
Registered members
Current visitors
New profile posts
Search profile posts
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
RAM TRX - TRX-Forum.com
Bronco Raptor - BroncoRaptorForum.com
Forums
GEN 2 (2017-2020) Ford F-150 Raptor Forums
Ford F-150 Raptor General Discussions [GEN 2]
What do you knuckleheads think??
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="Mister Pinky" data-source="post: 1486406" data-attributes="member: 41592"><p>Here’s the problem with that survey. It’s called CSI (Customer Satisfaction Index), and it’s a tool the manufacturer uses to screw the dealer out of money.</p><p></p><p>A service writer can have an excellent month in sales, but if he gets one bad CSI score, he loses his bonus that could add up to thousands. Same for sales. It’s a really ****** scheme, but unfortunately, it’s what they do.</p><p></p><p>I do not believe in bombing surveys because it affects the livelihood of the dealership employees so directly. A car dealership is already a fantastically miserable place to make a living, so I try not to make it worse.</p><p></p><p>For future reference, you are better off getting a hold of the dealer principal and working out the situation directly while informing them you are doing so to avoid a survey situation. They will be much more willing to work with you to correct the situation.</p><p></p><p>it’s unfortunate you had such a bad experience. What happened?</p></blockquote><p></p>
[QUOTE="Mister Pinky, post: 1486406, member: 41592"] Here’s the problem with that survey. It’s called CSI (Customer Satisfaction Index), and it’s a tool the manufacturer uses to screw the dealer out of money. A service writer can have an excellent month in sales, but if he gets one bad CSI score, he loses his bonus that could add up to thousands. Same for sales. It’s a really ****** scheme, but unfortunately, it’s what they do. I do not believe in bombing surveys because it affects the livelihood of the dealership employees so directly. A car dealership is already a fantastically miserable place to make a living, so I try not to make it worse. For future reference, you are better off getting a hold of the dealer principal and working out the situation directly while informing them you are doing so to avoid a survey situation. They will be much more willing to work with you to correct the situation. it’s unfortunate you had such a bad experience. What happened? [/QUOTE]
Insert quotes…
Verification
Post reply
Members online
fordrat
HAP
redsmoke
WhiskeyTangoGTFO
nltruck
bmiracle
Fatmallard
Telecaster480
soheilmos
Gumby
JD05
Todd Turbo S
blazn5667
mattl600
Coyote_695
JBTAC
someday
jnall
Aird_outSRT
Finlay150
DDD2019
bakwaas4eva
2022 Ruth
jAKe47
ToadSmasher2K1
Dev
pat247
Original Bronco
debauch
supratoy
NJ2020
rlawdawg
Frogger22
FossilFuel
Speedhunter
Spike Spiegel
FP_RPTR
Latchkey Kid
Nick@Apollo-Optics
brunorulez
silvertige
tegtitan10
vill
HTXShadow
ReluctantRaptorGuy
MurderedOutSVT
Jepper84
gjw535
Skyfrog
tominphx
... and 25 more.
Forum statistics
Threads
93,198
Posts
1,955,822
Members
56,485
Latest member
bjorn-dpc
Forums
GEN 2 (2017-2020) Ford F-150 Raptor Forums
Ford F-150 Raptor General Discussions [GEN 2]
What do you knuckleheads think??
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.
Accept
Learn more…
Top