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Ford Raptor Recalls | TSB's | SSM's
TSB 11-11-16 - Sirius radio with navigation - various functionality concerns
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<blockquote data-quote="pirate air" data-source="post: 202741" data-attributes="member: 27"><p>TSB 11-11-16</p><p></p><p>11/18/11</p><p></p><p>SIRIUS RADIO WITH NAVIGATION - VARIOUS</p><p>FUNCTIONALITY CONCERNS - BUILT ON OR</p><p>BEFORE 3/8/2010</p><p></p><p>FORD:</p><p>2010 Fusion, Mustang, Taurus</p><p>2009-2010 E-150, E-250, E-350, Edge,</p><p>Escape, Expedition, Explorer Sport Trac,</p><p>Explorer, F-150, F-250, F-350, F-450, Flex</p><p></p><p>LINCOLN:</p><p>2009-2010 MKS</p><p>2010 MKZ</p><p>2009-2010 MKX, Navigator</p><p>2010 MKT</p><p></p><p>MERCURY:</p><p>2010 Milan</p><p>2009-2010 Mariner, Mountaineer</p><p></p><p>This article supersedes TSB 10-20-11 to update the Issue Statement and Service Procedure</p><p></p><p>ISSUE</p><p>Some 2009-2010 vehicles equipped with Sirius Radio and Navigation, built on or before 3/8/2010, may exhibit intermittent Sirius traffic flow and incident information appearing and disappearing in metropolitan areas, a repeat traffic incident warning every 2 minutes in some areas, VIN number displayed in the Navigation system does not match the vehicle, Jukebox cannot delete or shuffle songs, and MKZ (without THX) speakers fade incorrectly</p><p></p><p>ACTION</p><p>Follow the Service Procedure steps to correct the condition</p><p></p><p>SERVICE PROCEDURE</p><p></p><p>NOTE ATTEMPTING THIS UPDATE ON A VEHICLE THAT DOES NOT REQUIRE IT WILL DAMAGE THE AUDIO CONTROL MODULE (ACM)</p><p></p><p>1. Confirm vehicle build date:</p><p></p><p>a. If build date is on or after 3/9/2010, do not continue with this article Refer to Workshop Manual, Section 415-00, for normal diagnostics</p><p> </p><p>b. If build date is on or before 3/8/2010, proceed to Step 2</p><p> </p><p> </p><p>2. Check the navigation system software level</p><p></p><p>Press the information (i) button, select System Info tab, and check the last line for the software level (eg SW: B1UXXXX):</p><p></p><p>a. If software level is one of the following:</p><p></p><p>B1U32025, B1U52011, or B1U62015,</p><p>proceed to Step 3</p><p> </p><p>b. If 2009 Lincoln MKS with navigation system and software level B1U32025, contact Helm Inc. at 1-888-737-8782, prompt 1, for a new kit Kit can be identified by the included DVD, FCS-21099DVD2. After kit is received, proceed to Step 3.</p><p> </p><p>c. If software level is not B1U32025, B1U42015, B1U52011, or B1U62015, do not continue with this article Refer to Workshop Manual, Section 415-00, for normal diagnostics</p><p> </p><p> </p><p>3. Perform software update:</p><p></p><p>a. Locate update kit, FCS-21099-KIT Kits were originally shipped to dealerships mid-March 2010 Kit (FCS-21099-KIT) includes one (1) CD (FCS-21099-CD), one (1) DVD (FCS-21099-DVD or FCS-21099DVD2), one (1) Instruction Sheet (FCS-21099-INS)</p><p></p><p>If a new kit is needed, contact Helm Inc at 1-888-737-8782, prompt 1.</p><p> </p><p>b. Update the Navigation system using FCS-21099KIT</p><p> </p><p> </p><p>WARRANTY STATUS: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage </p><p>IMPORTANT : Warranty/ESP coverage limits/policies are not altered by a TSB Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.</p><p></p><p>OPERATION DESCRIPTION TIME</p><p></p><p>111116A Update The Navigation 0.3 Hr.</p><p> System</p><p></p><p>DEALER CODING</p><p> CONDITION</p><p>BASIC PART NO. CODE</p><p>10E887 04</p></blockquote><p></p>
[QUOTE="pirate air, post: 202741, member: 27"] TSB 11-11-16 11/18/11 SIRIUS RADIO WITH NAVIGATION - VARIOUS FUNCTIONALITY CONCERNS - BUILT ON OR BEFORE 3/8/2010 FORD: 2010 Fusion, Mustang, Taurus 2009-2010 E-150, E-250, E-350, Edge, Escape, Expedition, Explorer Sport Trac, Explorer, F-150, F-250, F-350, F-450, Flex LINCOLN: 2009-2010 MKS 2010 MKZ 2009-2010 MKX, Navigator 2010 MKT MERCURY: 2010 Milan 2009-2010 Mariner, Mountaineer This article supersedes TSB 10-20-11 to update the Issue Statement and Service Procedure ISSUE Some 2009-2010 vehicles equipped with Sirius Radio and Navigation, built on or before 3/8/2010, may exhibit intermittent Sirius traffic flow and incident information appearing and disappearing in metropolitan areas, a repeat traffic incident warning every 2 minutes in some areas, VIN number displayed in the Navigation system does not match the vehicle, Jukebox cannot delete or shuffle songs, and MKZ (without THX) speakers fade incorrectly ACTION Follow the Service Procedure steps to correct the condition SERVICE PROCEDURE NOTE ATTEMPTING THIS UPDATE ON A VEHICLE THAT DOES NOT REQUIRE IT WILL DAMAGE THE AUDIO CONTROL MODULE (ACM) 1. Confirm vehicle build date: a. If build date is on or after 3/9/2010, do not continue with this article Refer to Workshop Manual, Section 415-00, for normal diagnostics b. If build date is on or before 3/8/2010, proceed to Step 2 2. Check the navigation system software level Press the information (i) button, select System Info tab, and check the last line for the software level (eg SW: B1UXXXX): a. If software level is one of the following: B1U32025, B1U52011, or B1U62015, proceed to Step 3 b. If 2009 Lincoln MKS with navigation system and software level B1U32025, contact Helm Inc. at 1-888-737-8782, prompt 1, for a new kit Kit can be identified by the included DVD, FCS-21099DVD2. After kit is received, proceed to Step 3. c. If software level is not B1U32025, B1U42015, B1U52011, or B1U62015, do not continue with this article Refer to Workshop Manual, Section 415-00, for normal diagnostics 3. Perform software update: a. Locate update kit, FCS-21099-KIT Kits were originally shipped to dealerships mid-March 2010 Kit (FCS-21099-KIT) includes one (1) CD (FCS-21099-CD), one (1) DVD (FCS-21099-DVD or FCS-21099DVD2), one (1) Instruction Sheet (FCS-21099-INS) If a new kit is needed, contact Helm Inc at 1-888-737-8782, prompt 1. b. Update the Navigation system using FCS-21099KIT WARRANTY STATUS: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage IMPORTANT : Warranty/ESP coverage limits/policies are not altered by a TSB Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool. OPERATION DESCRIPTION TIME 111116A Update The Navigation 0.3 Hr. System DEALER CODING CONDITION BASIC PART NO. CODE 10E887 04 [/QUOTE]
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TSB 11-11-16 - Sirius radio with navigation - various functionality concerns
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