TSB 11-11-16 - Sirius radio with navigation - various functionality concerns

Disclaimer: Links on this page pointing to Amazon, eBay and other sites may include affiliate code. If you click them and make a purchase, we may earn a small commission.

pirate air

will plunder your booty
Supporting Member
Joined
Jul 11, 2010
Posts
4,253
Reaction score
1,377
Location
Texas
TSB 11-11-16

11/18/11

SIRIUS RADIO WITH NAVIGATION - VARIOUS
FUNCTIONALITY CONCERNS - BUILT ON OR
BEFORE 3/8/2010

FORD:
2010 Fusion, Mustang, Taurus
2009-2010 E-150, E-250, E-350, Edge,
Escape, Expedition, Explorer Sport Trac,
Explorer, F-150, F-250, F-350, F-450, Flex

LINCOLN:
2009-2010 MKS
2010 MKZ
2009-2010 MKX, Navigator
2010 MKT

MERCURY:
2010 Milan
2009-2010 Mariner, Mountaineer

This article supersedes TSB 10-20-11 to update the Issue Statement and Service Procedure

ISSUE
Some 2009-2010 vehicles equipped with Sirius Radio and Navigation, built on or before 3/8/2010, may exhibit intermittent Sirius traffic flow and incident information appearing and disappearing in metropolitan areas, a repeat traffic incident warning every 2 minutes in some areas, VIN number displayed in the Navigation system does not match the vehicle, Jukebox cannot delete or shuffle songs, and MKZ (without THX) speakers fade incorrectly

ACTION
Follow the Service Procedure steps to correct the condition

SERVICE PROCEDURE

NOTE ATTEMPTING THIS UPDATE ON A VEHICLE THAT DOES NOT REQUIRE IT WILL DAMAGE THE AUDIO CONTROL MODULE (ACM)

1. Confirm vehicle build date:

a. If build date is on or after 3/9/2010, do not continue with this article Refer to Workshop Manual, Section 415-00, for normal diagnostics

b. If build date is on or before 3/8/2010, proceed to Step 2


2. Check the navigation system software level

Press the information (i) button, select System Info tab, and check the last line for the software level (eg SW: B1UXXXX):

a. If software level is one of the following:

B1U32025, B1U52011, or B1U62015,
proceed to Step 3

b. If 2009 Lincoln MKS with navigation system and software level B1U32025, contact Helm Inc. at 1-888-737-8782, prompt 1, for a new kit Kit can be identified by the included DVD, FCS-21099DVD2. After kit is received, proceed to Step 3.

c. If software level is not B1U32025, B1U42015, B1U52011, or B1U62015, do not continue with this article Refer to Workshop Manual, Section 415-00, for normal diagnostics


3. Perform software update:

a. Locate update kit, FCS-21099-KIT Kits were originally shipped to dealerships mid-March 2010 Kit (FCS-21099-KIT) includes one (1) CD (FCS-21099-CD), one (1) DVD (FCS-21099-DVD or FCS-21099DVD2), one (1) Instruction Sheet (FCS-21099-INS)

If a new kit is needed, contact Helm Inc at 1-888-737-8782, prompt 1.

b. Update the Navigation system using FCS-21099KIT


WARRANTY STATUS: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
IMPORTANT : Warranty/ESP coverage limits/policies are not altered by a TSB Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.

OPERATION DESCRIPTION TIME

111116A Update The Navigation 0.3 Hr.
System

DEALER CODING
CONDITION
BASIC PART NO. CODE
10E887 04
 
Last edited by a moderator:
Top