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Ford Raptor Forums - General Information
Ford Raptor Recalls | TSB's | SSM's
timing phaser TSB coming
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<blockquote data-quote="321raptor" data-source="post: 1462602" data-attributes="member: 40363"><p>yeah seemed odd to me as well...even the FCA dealership was unsure why warranty refused the claim from Ford, guess at that point it was just easier for them to handle the warranty to ensure I was taken care of...I did just buy it from them a month ago...</p><p></p><p>good news is I had the opportunity to talk to the service mgmt and the finance mgr at the dealership last night and expressed all of my concerns, dropped the lemon law threat and it was impressive how quickly they spelled out their step by step plan to resolve this issue. they've already coordinated with their partner Ford dealership down the road and have every intention of sending it over there for the repair itself. the service mgr took the time to walk me through their shop and had the tech walk me through what he was doing (as he was removing the valve covers) so I feel better about this non-Ford tech doing the tear down...actually I think he might even be more thorough as he was covering all the bases and looking for additional wear or damage caused by the phaser issue. more good news is that the mopar inspector is local to the dealership so no concerns with getting him in quickly. </p><p></p><p>best case scenario, they said they'd have my truck on a flatbed to the Ford dealership by the end of the week, worst case early next week.</p></blockquote><p></p>
[QUOTE="321raptor, post: 1462602, member: 40363"] yeah seemed odd to me as well...even the FCA dealership was unsure why warranty refused the claim from Ford, guess at that point it was just easier for them to handle the warranty to ensure I was taken care of...I did just buy it from them a month ago... good news is I had the opportunity to talk to the service mgmt and the finance mgr at the dealership last night and expressed all of my concerns, dropped the lemon law threat and it was impressive how quickly they spelled out their step by step plan to resolve this issue. they've already coordinated with their partner Ford dealership down the road and have every intention of sending it over there for the repair itself. the service mgr took the time to walk me through their shop and had the tech walk me through what he was doing (as he was removing the valve covers) so I feel better about this non-Ford tech doing the tear down...actually I think he might even be more thorough as he was covering all the bases and looking for additional wear or damage caused by the phaser issue. more good news is that the mopar inspector is local to the dealership so no concerns with getting him in quickly. best case scenario, they said they'd have my truck on a flatbed to the Ford dealership by the end of the week, worst case early next week. [/QUOTE]
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Ford Raptor Forums - General Information
Ford Raptor Recalls | TSB's | SSM's
timing phaser TSB coming
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