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GEN 2 (2017-2020) Ford F-150 Raptor Forums
Ford F-150 Raptor General Discussions [GEN 2]
Sadly I'm not really feeling the Ford love anymore.
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<blockquote data-quote="smurfslayer" data-source="post: 1626775" data-attributes="member: 21926"><p>[USER=7419]@rabtech[/USER] </p><p></p><p>I had to dig back a little because it’s been so long. </p><p>At some point along the way, there was a defect with your truck. This defect spawned a visit to your local / chosen stealership, who has underperformed at your expense. </p><p></p><p>Regardless of whether it’s the defect or tech, it started with the defect. Ford owns this issue with you. Whatever Ford does to recover money from failed repair attempts should not be your problem.</p><p></p><p>Your stealership may have some contributing problems, but this all started with the defect. Either the assembly itself is defective, or, the individual repair procedure cannot be practically implemented by a technician of average intelligence or certification. Whatever else there is, it shouldn’t be your problem. </p><p></p><p>Suing is an option that you’re rapidly coming to see as financially viable, for the reasons you’ve articulated here, but I’d point out it will immediately halt any negotiating ability you may have. Your path of least resistance is to work through the dealer. </p><p></p><p>I’d suggest:</p><p>1) lobby for a replacement transmission via the service manager. With small dealers, you can interact with the owner. These franchises tend to be a little more responsive to failed repairs like this, particularly for family or repeat customers. I’d do this in person.</p><p>2) If you get resistance to this idea, bring your lawyer in, purely on a collaboration basis ; you’re not suing here. You’re trying to get an objective and legally savvy person involved to advocate for you. </p><p>3) this one is usually not well received, but worth a try - ask Ford CS to help get your assemblage of parts that used to be a running truck to a competent repair facility, rather than the trained monks currently swinging hammers on your ride. I think you make a compelling case they can’t fix it. </p><p></p><p>4) if the above 3 options don’t work out and you’re continuing to engage with Ford CS</p><p>- decision time. </p><p>you can either sue under the lemon law depending on the state laws you have to deal with </p><p>or</p><p>try to work out a trade in compensating your for this epic customer service failure. </p><p></p><p>Lemon laws end any negotiating outside of corporate counsel for 3 to 18 months and the corp counsel team has nothing but time on their hands. Definitely try to get traction without suing if possible, it’s better for everyone most of the time.</p></blockquote><p></p>
[QUOTE="smurfslayer, post: 1626775, member: 21926"] [USER=7419]@rabtech[/USER] I had to dig back a little because it’s been so long. At some point along the way, there was a defect with your truck. This defect spawned a visit to your local / chosen stealership, who has underperformed at your expense. Regardless of whether it’s the defect or tech, it started with the defect. Ford owns this issue with you. Whatever Ford does to recover money from failed repair attempts should not be your problem. Your stealership may have some contributing problems, but this all started with the defect. Either the assembly itself is defective, or, the individual repair procedure cannot be practically implemented by a technician of average intelligence or certification. Whatever else there is, it shouldn’t be your problem. Suing is an option that you’re rapidly coming to see as financially viable, for the reasons you’ve articulated here, but I’d point out it will immediately halt any negotiating ability you may have. Your path of least resistance is to work through the dealer. I’d suggest: 1) lobby for a replacement transmission via the service manager. With small dealers, you can interact with the owner. These franchises tend to be a little more responsive to failed repairs like this, particularly for family or repeat customers. I’d do this in person. 2) If you get resistance to this idea, bring your lawyer in, purely on a collaboration basis ; you’re not suing here. You’re trying to get an objective and legally savvy person involved to advocate for you. 3) this one is usually not well received, but worth a try - ask Ford CS to help get your assemblage of parts that used to be a running truck to a competent repair facility, rather than the trained monks currently swinging hammers on your ride. I think you make a compelling case they can’t fix it. 4) if the above 3 options don’t work out and you’re continuing to engage with Ford CS - decision time. you can either sue under the lemon law depending on the state laws you have to deal with or try to work out a trade in compensating your for this epic customer service failure. Lemon laws end any negotiating outside of corporate counsel for 3 to 18 months and the corp counsel team has nothing but time on their hands. Definitely try to get traction without suing if possible, it’s better for everyone most of the time. [/QUOTE]
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GEN 2 (2017-2020) Ford F-150 Raptor Forums
Ford F-150 Raptor General Discussions [GEN 2]
Sadly I'm not really feeling the Ford love anymore.
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