Radio controls on steering wheel

[NXTBADHABIT]

Ok, I've posted this question on my initial introduction thread... Not really any ideas from anyone I've talked to as of yet. On the steering wheel there are your forward/back arrows that are SUPOSED to change the radio stations, however, on my spiffy new truck it changes the SOURCE. Changes them from XM, FM, AM, Phone... and reverse if you hit the other arrow button.

I've gone into the menu and checked and rechecked every last detail, and can't seem to figure out what the heck is the matter. Talked to the dealer this morning to see if I am missing a small detail, but they think the buttons are miss wired from the factory. I don't really believe that. I think there's a step I'm m missing, so for all the Raptor experts out there, please help if you wouldn't mind.

 

[NJ2020]

Do you have presets set?

 

[NXTBADHABIT]

Do you have presets set?

Yes, I do... When I try to change the present stations it just changes the source.

 

[Sig Fanboy]

I’m no help. I know the steering wheel controls like the back of my hand on my Gen 2. Completely lost with the Gen 3. Ours does move to next preset though. Is there a volume control somewhere other than the knob on the radio?

 

[NJ2020]

Yes, I do... When I try to change the present stations it just changes the source.

Weird, I select the source on the screen and then my steering buttons run through the presets. Unless I start playing something in CarPlay and it moves to a normal skip

 

[NXTBADHABIT]

I’m no help. I know the steering wheel controls like the back of my hand on my Gen 2. Completely lost with the Gen 3. Ours does move to next preset though. Is there a volume control somewhere other than the knob on the radio?

The volume controls are on the opposite side of the wheel. They work as intended.

 

[NXTBADHABIT]

Weird, I select the source on the screen and then my steering buttons run through the presets. Unless I start playing something in CarPlay and it moves to a normal skip

Yes, it's pretty bizarre. I'm kinda at a loss here, as I'm usually pretty tech savvy.

 

[ltdan2025]

I almost have to agree with the dealership that something was miswired. Not sure how or why but I do not know of any steering wheel on any truck that will change the source.

 

[Sig Fanboy]

The volume controls are on the opposite side of the wheel. They work as intended.

Thank you my brother. I’ve only touched the R button on that side. I’ve no clue if ACC works on our truck.

 

[NJ2020]

Yes, it's pretty bizarre. I'm kinda at a loss here, as I'm usually pretty tech savvy.

I would still make sure you customize all the presets, and extra pages to the presets just to be sure.