GEN 2 Offroad Alliance - Customer Service Issues

[Siebuhr]

After working with a few of us here at the shop, we did just receive here a just bit ago pictures from you of the part numbers.

Thanks for the responses today! Next time, I'll open with the pictures for proof.

 

[OffroadAlliance.com]

Thanks for the responses today! Next time, I'll open with the pictures for proof.

We got you covered! No worries there.

 

[Winchester30]

Why is everyone so quick to post on forums and social media before attempting to contact the business and wait for a response?

 

[SriRamJaiRam]

[EDIT: There was confusion with their shipping department and very similar part nomenclatures which caused the mix up. They are making it right. No need for me to burn down the internet with my hoot'n and holler'n]



Has anyone else had issues with Offroad Alliance returns?

I ordered from them after I read a lot of praise from these forums, but I've run into an issue with them shipping me the wrong Weathertech floor mats (I ordered the 3D's - they shipped the standard ones). Now, their customer service wants me to pay for shipping in order to return them for the replacement.

Was just curious if anyone else had this issue or if I'm the anomaly here.

If this is their policy, well... that just sucks for me. I already intended to order a few more goodies from them, but not if it carries the additional risk of shipping cost to cover their "oops" replacements.

Nothing but exceptional experiences with Off Road Alliance... Must be a mis understanding... I'm sure they'll sort it out...

 

[Raptorrunner2019]

Also great experiences with off-road alliance here. I would highly recommend them. They have helped me whenever I had questions about a product.

 

[Fever]

Does ORA beat Weathertech direct prices?