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Ford Raptor Forums - General Information
Ford Raptor Problems and Questions Forum
Need some Raptor advice/opinions
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<blockquote data-quote="smurfslayer" data-source="post: 1644187" data-attributes="member: 21926"><p>Ford customer service for one. Second, talk to the service manager about this frustration. give them a shot at fixing it. </p><p></p><p>Most of the moon roof leaking issues are simple; clogged drain tubes, etc. but I believe we had a user who had an actual leak from the metal around the moon roof and that was not simple, or easy to repair. Not sure of the outcome. </p><p></p><p>Document / record your interactions from this point forward. I’ve prevailed in a lemon law suit, it’s not something you want to do unless you can commit to it; the process is not super expensive but isn’t going to make you rich. It can take from 3-18 months to resolve, it’s usually 8-10 months before you get a settlement offer. </p><p></p><p>I’d start with the svc. mgr and ask him bluntly if he/she and their staff can fix this, yes or no. All of them say yes. Since you’re recording this, it becomes evidence if the repair goes south. At the very least, they should be willing to throw in an ESP - if you don’t already have one. If you do, they should be giving a platinum f150 loaner while they sort this mess out. Tell them to leave it outside in the rain and figure it out, no more excuses.</p><p></p><p>if that works, you move on with life. </p><p>If not, then you have a decision to make.</p><p></p><p>Trade it or sue to try and get out from under it. </p><p>Honestly, you’d probably make out in a trade or outright sale pretty well and may not be worth the hassle of suing unless you plan to keep the truck long term. </p><p></p><p>Good luck.</p></blockquote><p></p>
[QUOTE="smurfslayer, post: 1644187, member: 21926"] Ford customer service for one. Second, talk to the service manager about this frustration. give them a shot at fixing it. Most of the moon roof leaking issues are simple; clogged drain tubes, etc. but I believe we had a user who had an actual leak from the metal around the moon roof and that was not simple, or easy to repair. Not sure of the outcome. Document / record your interactions from this point forward. I’ve prevailed in a lemon law suit, it’s not something you want to do unless you can commit to it; the process is not super expensive but isn’t going to make you rich. It can take from 3-18 months to resolve, it’s usually 8-10 months before you get a settlement offer. I’d start with the svc. mgr and ask him bluntly if he/she and their staff can fix this, yes or no. All of them say yes. Since you’re recording this, it becomes evidence if the repair goes south. At the very least, they should be willing to throw in an ESP - if you don’t already have one. If you do, they should be giving a platinum f150 loaner while they sort this mess out. Tell them to leave it outside in the rain and figure it out, no more excuses. if that works, you move on with life. If not, then you have a decision to make. Trade it or sue to try and get out from under it. Honestly, you’d probably make out in a trade or outright sale pretty well and may not be worth the hassle of suing unless you plan to keep the truck long term. Good luck. [/QUOTE]
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