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GEN 1 (2010-2014) Ford SVT Raptor Forums
Ford Raptor Lighting Modifications Forum [GEN 1]
Need Help - Dead out of Box
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<blockquote data-quote="4x4TruckLEDs.com" data-source="post: 1582351" data-attributes="member: 24442"><p>She bought it from an unauthorized dealer, and she get a DOA bar.</p><p></p><p>Rigid dealers all advertise for the same price, as we're required to per Rigid's policies. It's what protects us, AND consumers. When you buy from an authorized Rigid dealer you're getting the warranty/support that comes with it.</p><p></p><p>When you buy something from these fly by night shops at amazon that advertise for 1/3 the price, well you never know what you are getting. A used item/returned item/an item that you can't get support on.</p><p></p><p>I mean, look at your issue here. You can't get support from Rigid. You can't get support from the dealer. This is why the bar was so cheap. My guess, is that it was a DOA bar to begin with and the guy selling it was just trying to get rid of it, thus the big savings in price. He doesn't honestly care about doing the right thing, they are a fly by night operation. They'll close down shop soon and open under a new name selling for cheap.</p><p></p><p>Dealers see this ALL THE TIME.</p><p></p><p>A lot of people offered you help here, but the bottom line is, you got sold a damaged item and now the seller/manufacturer are not helping because you bought it from an unauthorized dealer.</p><p></p><p>I wish you luck with your purchase, but you should just file an A-Z claim against the seller because you got screwed (which sucks, it's unfortunate the end-users get suckered into these "deals" on Amazon)</p></blockquote><p></p>
[QUOTE="4x4TruckLEDs.com, post: 1582351, member: 24442"] She bought it from an unauthorized dealer, and she get a DOA bar. Rigid dealers all advertise for the same price, as we're required to per Rigid's policies. It's what protects us, AND consumers. When you buy from an authorized Rigid dealer you're getting the warranty/support that comes with it. When you buy something from these fly by night shops at amazon that advertise for 1/3 the price, well you never know what you are getting. A used item/returned item/an item that you can't get support on. I mean, look at your issue here. You can't get support from Rigid. You can't get support from the dealer. This is why the bar was so cheap. My guess, is that it was a DOA bar to begin with and the guy selling it was just trying to get rid of it, thus the big savings in price. He doesn't honestly care about doing the right thing, they are a fly by night operation. They'll close down shop soon and open under a new name selling for cheap. Dealers see this ALL THE TIME. A lot of people offered you help here, but the bottom line is, you got sold a damaged item and now the seller/manufacturer are not helping because you bought it from an unauthorized dealer. I wish you luck with your purchase, but you should just file an A-Z claim against the seller because you got screwed (which sucks, it's unfortunate the end-users get suckered into these "deals" on Amazon) [/QUOTE]
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GEN 1 (2010-2014) Ford SVT Raptor Forums
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Need Help - Dead out of Box
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