Horrible Experience

[mwaite09]

I recently (4/10) ordered “in stock” Eibach springs from offroadusa and received an order confirmation. Then silence, so I sent multiple requests via email and chat not because they have no phone number I could find for an update and again silence. 4/18 i finally received an email update that read

“Good morning Michael, I just looked into your order and unfortunately we have just ran out of this product so I will need to issue you a full refund and cancel your order. I apologize for the inconvenience.”

WTF

 

[yoopercharged]

Slow customer service and poor inventory management but you got your money back. I wouldn't consider that a horrible experience worth a forum post. Time to try another vendor.

 

[Mossy 150]

Not terrible service, just the norm in bidens America

 

[mwaite09]

Slow customer service and poor inventory management but you got your money back. I wouldn't consider that a horrible experience worth a forum post. Time to try another vendor.

Your opinion, but you took the time to read and reply, ha. I felt it worth the post. Besides, had they replied to my first inquiry, it would have been a non issues. if I didn’t hound them, when if ever would they have replied. Not that I need to explain myself to you.

 

[Sig Fanboy]

I ordered mine from Steeda, on sale, shipped jiffy quick. Free shipping… I think.

 

[Irregular F150]

Your opinion, but you took the time to read and reply, ha. I felt it worth the post. Besides, had they replied to my first inquiry, it would have been a non issues. if I didn’t hound them, when if ever would they have replied. Not that I need to explain myself to you.

Im sure @yoopercharged wasnt being mean in the post just saying it could of been worse.

Yeah definitely worth posting here so we all know what companies we should and shouldn’t deal with and what ones have good cs.

 

[FoxNotch]

I ordered mine from Steeda, on sale, shipped jiffy quick. Free shipping… I think.

Steeda is a great company, I order Mustang stuff from them.

 

[Gumby]

Knowing @mwaite09 personally..... He is a pretty patient Guy. ( he puts up with me as a friend) The info he is giving you @yoopercharged is just that......info. you may think that listed "in stock" get your confirmation and a couple of days go by and nothing ships. is good "customer service". I don't . I would hope someone would tell me don't deal with them. and this is why. Just good info.

 

[Keith88]

I feel the frustration OP is putting out.

 

[yoopercharged]

Knowing @mwaite09 personally..... He is a pretty patient Guy. ( he puts up with me as a friend The info he is giving you @yoopercharged is just that......info. you may think that listed "in stock" get your confirmation and a couple of days go by and nothing ships. is good "customer service". I don't . I would hope someone would tell me don't deal with them. and this is why. Just good info.

I understand where the frustration comes from, I'm just saying this feels like more of a "poor" experience vs. something I would describe as "horrible."

I also never claimed it was good customer service. Re-read my post.

@mwaite09 should check with @NEOGARAGE if he wants to purchase from a reputable FRF vendor.