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GEN 3 (2021+) Ford F-150 Raptor Forums
Ford Raptor Suspension Discussion and Modification
Clunking sound on Gen 3 too
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<blockquote data-quote="relak" data-source="post: 1860796" data-attributes="member: 60634"><p>just picked mine back up from the dealer, they confirmed the rear shocks are the culprit. they’re on back order but will be replaced when they arrive. </p><p></p><p>What gets me is that even after all the back and forth with the front shocks and ultimately having the foreman do the work himself, they still had a lower level tech do the diagnosis. When the tech did the test drive, he claims to not notice a clunk that IM hearing but he notices a clunk that he feels is normal operation based on some ******** theory. See what the tech wrote below, the sarcasm in their write up really ****** me off for some reason. </p><p></p><p>—————————————————</p><p></p><p><em>“1. Customer statement of problem</em></p><p><em></em></p><p><em>Customer States SUSPENSION DIAGNOSIS. At low speeds going over bumps there is a knocking noise coming from rear. Please check and advise.</em></p><p><em></em></p><p><em>DIAGSUSP -</em></p><p><em>1 -- Correction/Action Taken</em></p><p><em></em></p><p><em>Drove vehicle over a wide variety of terrains at multiple speeds.</em></p><p><em></em></p><p><em>Highway driving no issues.</em></p><p><em></em></p><p><em>Backroads no issues.</em></p><p><em></em></p><p><em>Driving in the "back field" very bumpy terrain, no issues.</em></p><p><em></em></p><p><em>In the parking lot under 10 mph doing a hard reverse with a twisting turn, there is a slight click from the rear. This may be from the Axle Bump Stop momentarily touching the rear axle, which is part of the design of the vehicle.</em></p><p><em></em></p><p><em>This same sound is intermittently noticebaly at very low speeds going over larger bumps.</em></p><p><em></em></p><p><em>I would consider this to be a normal function of the vehicle's rear suspension.</em></p><p><em></em></p><p><em>I do not belive SSM 50972 would apply to this vehicle at this time.</em></p><p><em></em></p><p><em>Smoothest ride on a Raptor I have felt yet, it's amazing that an F150 can ride so smooth.”</em></p><p></p><p>————————————————————-</p><p></p><p>Now I get that everyone has their own opinion but the guy even said he could hear the noise but arbitrarily assumes it’s associated to some bump stops touching. He doesn’t do any additional testing to confirm it, he says that it’s normal and the SSM doesn’t apply. </p><p></p><p>I’m glad the foreman had the mind to check for himself because immediately after the techs notes the work up has this written: </p><p></p><p><em>“Shop foreman took this truck for a final test drive. When one side of truck is on a washboard surface a clunk noise was observed. Shop foreman found the noise coming from rear shock absorbers.”</em></p><p></p><p>Ultimately they’re replacing both rear shocks but man am I tired of dealing with either lazy as shit techs or techs that just really don’t know what they’re doing. If they had come back to me without having the foreman check, I would have lost my shit. Thankfully that didn’t have to happen but I hope others who have similar experiences know how to deal with these situations and learn from experiences like this to get better results. </p><p></p><p>[ATTACH=full]385953[/ATTACH]</p></blockquote><p></p>
[QUOTE="relak, post: 1860796, member: 60634"] just picked mine back up from the dealer, they confirmed the rear shocks are the culprit. they’re on back order but will be replaced when they arrive. What gets me is that even after all the back and forth with the front shocks and ultimately having the foreman do the work himself, they still had a lower level tech do the diagnosis. When the tech did the test drive, he claims to not notice a clunk that IM hearing but he notices a clunk that he feels is normal operation based on some ******** theory. See what the tech wrote below, the sarcasm in their write up really ****** me off for some reason. ————————————————— [I]“1. Customer statement of problem Customer States SUSPENSION DIAGNOSIS. At low speeds going over bumps there is a knocking noise coming from rear. Please check and advise. DIAGSUSP - 1 -- Correction/Action Taken Drove vehicle over a wide variety of terrains at multiple speeds. Highway driving no issues. Backroads no issues. Driving in the "back field" very bumpy terrain, no issues. In the parking lot under 10 mph doing a hard reverse with a twisting turn, there is a slight click from the rear. This may be from the Axle Bump Stop momentarily touching the rear axle, which is part of the design of the vehicle. This same sound is intermittently noticebaly at very low speeds going over larger bumps. I would consider this to be a normal function of the vehicle's rear suspension. I do not belive SSM 50972 would apply to this vehicle at this time. Smoothest ride on a Raptor I have felt yet, it's amazing that an F150 can ride so smooth.”[/I] ————————————————————- Now I get that everyone has their own opinion but the guy even said he could hear the noise but arbitrarily assumes it’s associated to some bump stops touching. He doesn’t do any additional testing to confirm it, he says that it’s normal and the SSM doesn’t apply. I’m glad the foreman had the mind to check for himself because immediately after the techs notes the work up has this written: [I]“Shop foreman took this truck for a final test drive. When one side of truck is on a washboard surface a clunk noise was observed. Shop foreman found the noise coming from rear shock absorbers.”[/I] Ultimately they’re replacing both rear shocks but man am I tired of dealing with either lazy as shit techs or techs that just really don’t know what they’re doing. If they had come back to me without having the foreman check, I would have lost my shit. Thankfully that didn’t have to happen but I hope others who have similar experiences know how to deal with these situations and learn from experiences like this to get better results. [ATTACH type="full"]385953[/ATTACH] [/QUOTE]
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GEN 3 (2021+) Ford F-150 Raptor Forums
Ford Raptor Suspension Discussion and Modification
Clunking sound on Gen 3 too
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