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<blockquote data-quote="Traffic22" data-source="post: 1477686" data-attributes="member: 41102"><p>For the transmission, I advised them the 3-4 and 9-10 ***** seemed excessively firm as compared to the others. They claimed they could not replicate it, and therefore could not do the work under the TSB.</p><p></p><p>As for the PCM, there was nothing wrong, I just advised them I wanted whatever the most current software was. (My logic behind this was, if Ford feels it is important enough to revise the software, then I should probably have it in my truck.)</p><p></p><p>The $215 is the hourly shop rate for the dealership. They charged me 1 hour to do both. Although not cheap, believe it or not, in California and specifically the bay area, 215 is about right, give or take $10-15.</p><p></p><p>Thanks for the info, it is appreciated.</p><p></p><p></p><p></p><p>For sure. I agree. I paid, whatever, I wanted to most current versions of software to prevent any issues, and make sure things were up to date. BMW checks and updates my M235i anytime I take it in for service. Compared to Ford dealerships, they have the customer service thing figured out.</p><p></p><p>I use to take all my Fords to this particular dealership for service. They use to provide excellent customer service, and very high quality work. Over the past several years, the quality control, and customer service have declined. (The service advisors seem more concerned about up-selling services, and their survey rating than what the customer actually needs.)</p><p></p><p>Now I take all my cars (other than the BMW) to a private mechanic who provides a lower price, excellent customer service, and very clean high quality work. The only reason BMW still goes to the dealer is because they keep everything up to date as part of normal service. (And because it is BMW, they still at least act like they care.)</p><p></p><p>Unless I have a warranty related repair, the Raptor will likely never see a dealership again.</p></blockquote><p></p>
[QUOTE="Traffic22, post: 1477686, member: 41102"] For the transmission, I advised them the 3-4 and 9-10 ***** seemed excessively firm as compared to the others. They claimed they could not replicate it, and therefore could not do the work under the TSB. As for the PCM, there was nothing wrong, I just advised them I wanted whatever the most current software was. (My logic behind this was, if Ford feels it is important enough to revise the software, then I should probably have it in my truck.) The $215 is the hourly shop rate for the dealership. They charged me 1 hour to do both. Although not cheap, believe it or not, in California and specifically the bay area, 215 is about right, give or take $10-15. Thanks for the info, it is appreciated. For sure. I agree. I paid, whatever, I wanted to most current versions of software to prevent any issues, and make sure things were up to date. BMW checks and updates my M235i anytime I take it in for service. Compared to Ford dealerships, they have the customer service thing figured out. I use to take all my Fords to this particular dealership for service. They use to provide excellent customer service, and very high quality work. Over the past several years, the quality control, and customer service have declined. (The service advisors seem more concerned about up-selling services, and their survey rating than what the customer actually needs.) Now I take all my cars (other than the BMW) to a private mechanic who provides a lower price, excellent customer service, and very clean high quality work. The only reason BMW still goes to the dealer is because they keep everything up to date as part of normal service. (And because it is BMW, they still at least act like they care.) Unless I have a warranty related repair, the Raptor will likely never see a dealership again. [/QUOTE]
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