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GEN 2 (2017-2020) Ford F-150 Raptor Forums
Ford F-150 Raptor General Discussions [GEN 2]
Can I just say how much I appreciate my Raptor?
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<blockquote data-quote="Gen2Boost" data-source="post: 1809285" data-attributes="member: 61787"><p>You are very lucky my friend. Not a cakewalk by any means on my end. Walked into service for my 7:15am appointment this past Friday with everything in hand and ready for them. By 7:30 am I was in my Gen 2 readjusting the seat and leaving. In a nutshell…</p><p>1. Service advisor insisted I give them the info to my third party ESP purchased with the vehicle. I provided them with the info while the advisor grumbled and mumbled the phrase “out of warranty” several times. After I showed them that all of the concerns I had were either covered under powertrain 60k mile warranty or the 60k mile safety restraint warranty, they conceded. </p><p>2. I was then told the following: “we won’t even be able to get to your truck for a minimum of two weeks. But you have to leave your truck sitting here [in an imaginary line] and that’s the only way we will address your concerns. And no, we can’t call you in two weeks and tell you to bring your truck in when we are ready for it. And our website is outdated we don’t provide rentals or loaners despite what it says”. </p><p></p><p>I called Ford afterwards after going to another dealer that told me my concerns wouldn’t be addressed till minimum end of September. Ford told me to try yet another dealer and surprisingly the guy I spoke to was pretty straightforward; he explained that it is often the case that dealerships will push to use third party warranty plans over using the Ford Warranty as it allows them to markup the price of the parts and obtain a higher labor rate. </p><p></p><p>So now Im not sure what to do. The fact that right off the bat the first dealership was already playing reindeer games makes me hesitant to leave her in their hands, let alone to sit for two weeks for no reason while I come out of pocket for a two week rental. </p><p></p><p>I can either try another service department down here or bring her in again at 7 tomorrow to a place that has zero fk’s left to give</p></blockquote><p></p>
[QUOTE="Gen2Boost, post: 1809285, member: 61787"] You are very lucky my friend. Not a cakewalk by any means on my end. Walked into service for my 7:15am appointment this past Friday with everything in hand and ready for them. By 7:30 am I was in my Gen 2 readjusting the seat and leaving. In a nutshell… 1. Service advisor insisted I give them the info to my third party ESP purchased with the vehicle. I provided them with the info while the advisor grumbled and mumbled the phrase “out of warranty” several times. After I showed them that all of the concerns I had were either covered under powertrain 60k mile warranty or the 60k mile safety restraint warranty, they conceded. 2. I was then told the following: “we won’t even be able to get to your truck for a minimum of two weeks. But you have to leave your truck sitting here [in an imaginary line] and that’s the only way we will address your concerns. And no, we can’t call you in two weeks and tell you to bring your truck in when we are ready for it. And our website is outdated we don’t provide rentals or loaners despite what it says”. I called Ford afterwards after going to another dealer that told me my concerns wouldn’t be addressed till minimum end of September. Ford told me to try yet another dealer and surprisingly the guy I spoke to was pretty straightforward; he explained that it is often the case that dealerships will push to use third party warranty plans over using the Ford Warranty as it allows them to markup the price of the parts and obtain a higher labor rate. So now Im not sure what to do. The fact that right off the bat the first dealership was already playing reindeer games makes me hesitant to leave her in their hands, let alone to sit for two weeks for no reason while I come out of pocket for a two week rental. I can either try another service department down here or bring her in again at 7 tomorrow to a place that has zero fk’s left to give [/QUOTE]
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GEN 2 (2017-2020) Ford F-150 Raptor Forums
Ford F-150 Raptor General Discussions [GEN 2]
Can I just say how much I appreciate my Raptor?
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