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GEN 3 (2021+) Ford F-150 Raptor Forums
Ford F-150 Raptor General Discussions [GEN 3]
Bad Luck with my Gen 3
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<blockquote data-quote="AJT221" data-source="post: 1781829" data-attributes="member: 53981"><p>Could be something during PDI, they were all so pleasant I was trying to give them the benefit of the doubt that maybe it happened during my drive or maybe simply missed. </p><p></p><p>This dealership was out of state for me, and I told my salesman I would fly in and drive the truck back. The airport was 45 mins from the dealer and the salesman asked for my flight info so he could personally come pick me up at the airport and drive me to the dealership. Then when I got home and had these issues, it was a Sunday so dealer was closed but the saleman texted me all day trying to help then escalated to his service manager who on Sunday, called me to talk about the issues. They offered to pay for rental cars for me, cost of tow to a dealer if ford roadside didn't cover it. He called the dealership I eventually got towed to and spoke with their service team to be in the loop and see if he could help with parts if needed, etc.</p><p></p><p>The salesman and service manager called me everyday until the transmission issue was resolved and just felt like they truly cared. First purchase ever with them, and at MSRP. They played no games, took no deposit just a signed purchase order. These things happen and I'm not mad just stinks to have had the transmission issue right away, then have the clunk which does take away from what I can see being an amazing truck to drive. Tough to love it as much when every bump makes the floorboard rattle and shake as if the entire front end is loose.</p><p></p><p>Sorry for that long response but just wanted to share some good dealers definitely out there, even if rare and you can just end up drawing the short end of the stick sometimes on the product. I hope they can address the clunk issue for all who have it and then it will be an amazing truck to have.</p></blockquote><p></p>
[QUOTE="AJT221, post: 1781829, member: 53981"] Could be something during PDI, they were all so pleasant I was trying to give them the benefit of the doubt that maybe it happened during my drive or maybe simply missed. This dealership was out of state for me, and I told my salesman I would fly in and drive the truck back. The airport was 45 mins from the dealer and the salesman asked for my flight info so he could personally come pick me up at the airport and drive me to the dealership. Then when I got home and had these issues, it was a Sunday so dealer was closed but the saleman texted me all day trying to help then escalated to his service manager who on Sunday, called me to talk about the issues. They offered to pay for rental cars for me, cost of tow to a dealer if ford roadside didn't cover it. He called the dealership I eventually got towed to and spoke with their service team to be in the loop and see if he could help with parts if needed, etc. The salesman and service manager called me everyday until the transmission issue was resolved and just felt like they truly cared. First purchase ever with them, and at MSRP. They played no games, took no deposit just a signed purchase order. These things happen and I'm not mad just stinks to have had the transmission issue right away, then have the clunk which does take away from what I can see being an amazing truck to drive. Tough to love it as much when every bump makes the floorboard rattle and shake as if the entire front end is loose. Sorry for that long response but just wanted to share some good dealers definitely out there, even if rare and you can just end up drawing the short end of the stick sometimes on the product. I hope they can address the clunk issue for all who have it and then it will be an amazing truck to have. [/QUOTE]
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GEN 3 (2021+) Ford F-150 Raptor Forums
Ford F-150 Raptor General Discussions [GEN 3]
Bad Luck with my Gen 3
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