Power Tailgate Error - Won't open "stow step"

[Donmatteo]

Module was replaced Friday and truck is fixed.

 

[EndlessEight]

This just happened to me. Good to know

 

[EndlessEight]

Alright mine is at the dealership now. We will see what they say.

The negative side of me is thinking they are going to blame the bed cover.

 

[EndlessEight]

They are saying it’s the module as well.

 

[Booth9999]

Module was replaced Friday and truck is fixed.

Thanks for the follow up

 

[BIGW0RM]

I have a side question. I had a gen2 years ago. The tail gate handle that pops out... wasnt that spring loaded when you pushed it back into place on the gen2? My handle on my gen3 just seems sloppy vs the gen2 handle. Its like its just sits in the hole loose. I could have sworn the gen2 spring loaded and locked still. Or I am I not remembering how this worked? Mine just seems loose and sloppy like.

 

[RogueClimber]

Mine just seems loose and sloppy like

 

[EndlessEight]

I might be ******.

They can't get the tailgate to release via their computer. The only other way to access what they need to access is through my bed cover which they won't pay for if they have to damage it to release it. I purchased the bed cover from a vendor and not the dealership. The truck is also being serviced at a dealership other than the one I purchased it.

thoughts?

Edit: they are going to try to get a hangar or something in there to pull the release wire. RealTruck said they would potentially warranty the damage.

 

[RogueClimber]

So you can't open your truck cover without first opening the tailgate?

 

[EndlessEight]

So you can't open your truck cover without first opening the tailgate?

Not without breaking into it.

They were able to get a snake in there and pull the wire latch. Issue resolved