Tracking your New Order – Step by Step / FAQs

Mapleman said:

Your lucky I ordered 2/3/17 and got nothing.


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It's barely been a month since your order was placed so I'd get comfortable if I were you. Fast turnaround times like HGguy experienced are the exception, not the rule.


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Got my window sticker about two weeks ago with a build date of 3/20/17.

Just checked Etis and is fully populated.

Dealership emailed me yesterday and told me it's scheduled for delivery.

Anyway I could get a clear eta ??

82Kuba said:

Got my window sticker about two weeks ago with a build date of 3/20/17.

Just checked Etis and is fully populated.

Dealership emailed me yesterday and told me it's scheduled for delivery.

Anyway I could get a clear eta ??

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By fully populated, what do you mean? Mine was built on 3/21, which is reflected on etis, but the other info has been on there since I got my vin. Etis doesn't show any shipping info for me, does it for you? Thanks

gneissday said:

By fully populated, what do you mean? Mine was built on 3/21, which is reflected on etis, but the other info has been on there since I got my vin. Etis doesn't show any shipping info for me, does it for you? Thanks

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At first etis only showed the updated build date then yesterday it showed all my options plus standard equipment. I live in Newark NJ mins from the port and the dealer is in the town over so hopefully that means a quick transport time. I'll be in Cali for work next week then Chicago the week after .. with my luck it'll get here while I'm hopping around.

82Kuba said:

At first etis only showed the updated build date then yesterday it showed all my options plus standard equipment. I live in Newark NJ mins from the port and the dealer is in the town over so hopefully that means a quick transport time. I'll be in Cali for work next week then Chicago the week after .. with my luck it'll get here while I'm hopping around.

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Great info, thanks! I'll watch etis to see when my order-specific info shows up. Enjoy the new truck!

Edit: Actually, just checked and it's all there now. Yeehaw!

Im in the same situation. Built 3/23. ETIS fully populated. Now just more waiting. I am a 10/13/16 order date.

lars464 said:

ETIS fully populated.

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What do you mean exactly by ETIS is fully populated? Mine looks like this, is that what you're seeing?

umichscoots said:

What do you mean exactly by ETIS is fully populated? Mine looks like this, is that what you're seeing?

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You should see a change in the Minor Features info any day now. Mine updated with the full list 2 days after it was built. It will have a detailed list of every option and if your truck has it or does not.

Update

HGguy said:

I HAVE A VIN!
Ordered 2/13. Dealer e-mailed this morning with a VIN. No build date, but it looks like progress

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Just got an e-mail from my dealer with a delivery date for the week of 5/15. No build date though. If this holds it'll be a full 3 months. I'm going to have to do another oil change on my trade in.

FYI, I've been having great luck tracking my order through Jack Cooper's PALS portal at https://palaspp.com. I live in Michigan, and I'm fairly certain it only works for CONVOY, but it has been very up to date every time I check it:



I do change the information shown in the screenshot, but as it progresses it will be AFAIK:

They have been informed of your truck:

They are scheduling your truck:

They are actively transporting your truck:

They have delivered your truck: