Forums
New posts
Search forums
What's new
New posts
New profile posts
Latest activity
Members
Registered members
Current visitors
New profile posts
Search profile posts
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
RAM TRX - TRX-Forum.com
Bronco Raptor - BroncoRaptorForum.com
Forums
GEN 2 (2017-2020) Ford F-150 Raptor Forums
Ford F-150 Raptor General Discussions [GEN 2]
New Purchase Ford/Dealer Survey
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="LorenzoValla" data-source="post: 1472476" data-attributes="member: 40648"><p>TLDR: Does anyone know how the dealership and sales people are affected by surveys after the sale?</p><p></p><p>I assume everyone who bought their Raptor new from a dealer received a survey about their sales experience. I have done these for the last few cars we bought so I'm familiar with the notion that the dealer wants high marks so they can get some kind of bonus, and I usually go along with it.</p><p></p><p>Negotiating is usually unpleasant but just one of those things, so I don't hold some of the crap they do against them. My recent Raptor purchase wasn't significantly worse than other experiences, but I was annoyed that the first 2 trucks we made a 'deal' on fell thru because they became unavailable the next day (we were doing this online b/c of the apocalypse). The other major annoyance I had was that they had promotions online that were expired. Yes, the small print said that, but in one case the expiration date was 5 or 6 weeks past due and days later after they 'learned' from me of their error, the ads were still online.</p><p></p><p>So, I bought the truck, am happy with the deal, love the truck, and I'm willing to forget about the shenanigans because that's just what they do. However, I did give what I thought was a fair and honest response in my survey. I don't see the point giving high marks when there really is room for improvement, and I don't know why I should be expected to pretend the experience was something it wasn't. </p><p></p><p>Naturally, I get a call today from the sales manager asking me to reconsider my response. Despite many of the survey questions explicitly being about the dealership, he says this will only hurt the sales guy. </p><p></p><p>It's possible he's being honest and looking out for his guy, or it's very possible that the dealer will get hurt and he's trying to make me feel bad for the sales guy in order to help the dealer (and himself).</p><p></p><p>Does anyone have details of how this actually works? If it is truly only going to hurt the sales guy, I might give in. Perhaps just having to deal with negative feedback has helped. Dunno. But, if the sales manager is lying and this really him trying to protect the dealership, then I'm really going to be pissed off.</p></blockquote><p></p>
[QUOTE="LorenzoValla, post: 1472476, member: 40648"] TLDR: Does anyone know how the dealership and sales people are affected by surveys after the sale? I assume everyone who bought their Raptor new from a dealer received a survey about their sales experience. I have done these for the last few cars we bought so I'm familiar with the notion that the dealer wants high marks so they can get some kind of bonus, and I usually go along with it. Negotiating is usually unpleasant but just one of those things, so I don't hold some of the crap they do against them. My recent Raptor purchase wasn't significantly worse than other experiences, but I was annoyed that the first 2 trucks we made a 'deal' on fell thru because they became unavailable the next day (we were doing this online b/c of the apocalypse). The other major annoyance I had was that they had promotions online that were expired. Yes, the small print said that, but in one case the expiration date was 5 or 6 weeks past due and days later after they 'learned' from me of their error, the ads were still online. So, I bought the truck, am happy with the deal, love the truck, and I'm willing to forget about the shenanigans because that's just what they do. However, I did give what I thought was a fair and honest response in my survey. I don't see the point giving high marks when there really is room for improvement, and I don't know why I should be expected to pretend the experience was something it wasn't. Naturally, I get a call today from the sales manager asking me to reconsider my response. Despite many of the survey questions explicitly being about the dealership, he says this will only hurt the sales guy. It's possible he's being honest and looking out for his guy, or it's very possible that the dealer will get hurt and he's trying to make me feel bad for the sales guy in order to help the dealer (and himself). Does anyone have details of how this actually works? If it is truly only going to hurt the sales guy, I might give in. Perhaps just having to deal with negative feedback has helped. Dunno. But, if the sales manager is lying and this really him trying to protect the dealership, then I'm really going to be pissed off. [/QUOTE]
Insert quotes…
Verification
Post reply
Members online
cfabrizio
julien194b
Dan H
pirates1456
ToadSmasher2K1
nikhsub1
srad711
Turning Blue
deamer
Herrlich
CleverGirl_
Azurebeast
taquitos
SCAR911
JacketedHP
Aird_outSRT
Locker1
thatJeepguy
HOLLYWOOD 1
Reptar854
ParaRaptor
redsmoke
rushneck
B boyes
8250_RPM
DaveInMn
raptortrav001
2022 Ruth
Hard R
FP_RPTR
NickyF25
GordoJay
NASSTY
G3Rap
Pikser
Raptorman19
martinitime
jdholder
briangsxr1000
Yc_Raptor
Suren27
aurquieta
BoostCreep
DFS
HAP
Rustyseatbelt
wyomingraptor
brianflhrci
Swimmer
motostar2888
... and 19 more.
Forum statistics
Threads
93,184
Posts
1,955,578
Members
56,468
Latest member
ngodavid23
Forums
GEN 2 (2017-2020) Ford F-150 Raptor Forums
Ford F-150 Raptor General Discussions [GEN 2]
New Purchase Ford/Dealer Survey
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.
Accept
Learn more…
Top