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GEN 2 (2017-2020) Ford F-150 Raptor Forums
Ford F-150 Raptor General Discussions [GEN 2]
Need Help! Dealer has had Truck for almost 2 months, still can’t figure out problem.
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<blockquote data-quote="Wilbur" data-source="post: 1808786" data-attributes="member: 53654"><p>Can’t believe I’m making this post, but here we are. My Sunroof and Interior lights stopped working in May. Called several dealers around me and was finally able to get an appt on June 10th. As of today, July 29th, 49 days later, they still have my truck and have no idea what the problem is. </p><p></p><p>They first diagnosed it as a bad BCM. They ordered a new one and it took 4 weeks to arrive. Went to install it and found a puddle of water in my passenger footwell. They reasoned that they need to figure out the leak first, so the water doesn’t destroy the new BCM. Alright, understandable. </p><p></p><p>They did a water leak test and apparently it was the rear cab vents. (I asked several times about the sunroof drains and they said they had checked them twice.) They removed the bed, replaced the vents, and supposedly no more water leak. They installed the new BCM, programmed it, and…. no change. The Sunroof does not work. None of the Interior Lights work. Dome Lights, Map Lights, etc. </p><p></p><p>I contacted Ford Customer Care last week (before they even told me the new BCM didn’t fix it) because I was hoping to speed up the process, and I still had not received a loaner/rental from the Dealer. I was assigned a Case No and I thought progress was being made. Now I feel I’m back at where I started. </p><p></p><p>I know its "only" the sunroof. Truck still runs and drives fine (at least I think). But come on. Its been 2 months. I’m asking for advice on what to do, or perhaps just a solution to my non working Sunroof.</p></blockquote><p></p>
[QUOTE="Wilbur, post: 1808786, member: 53654"] Can’t believe I’m making this post, but here we are. My Sunroof and Interior lights stopped working in May. Called several dealers around me and was finally able to get an appt on June 10th. As of today, July 29th, 49 days later, they still have my truck and have no idea what the problem is. They first diagnosed it as a bad BCM. They ordered a new one and it took 4 weeks to arrive. Went to install it and found a puddle of water in my passenger footwell. They reasoned that they need to figure out the leak first, so the water doesn’t destroy the new BCM. Alright, understandable. They did a water leak test and apparently it was the rear cab vents. (I asked several times about the sunroof drains and they said they had checked them twice.) They removed the bed, replaced the vents, and supposedly no more water leak. They installed the new BCM, programmed it, and…. no change. The Sunroof does not work. None of the Interior Lights work. Dome Lights, Map Lights, etc. I contacted Ford Customer Care last week (before they even told me the new BCM didn’t fix it) because I was hoping to speed up the process, and I still had not received a loaner/rental from the Dealer. I was assigned a Case No and I thought progress was being made. Now I feel I’m back at where I started. I know its "only" the sunroof. Truck still runs and drives fine (at least I think). But come on. Its been 2 months. I’m asking for advice on what to do, or perhaps just a solution to my non working Sunroof. [/QUOTE]
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GEN 2 (2017-2020) Ford F-150 Raptor Forums
Ford F-150 Raptor General Discussions [GEN 2]
Need Help! Dealer has had Truck for almost 2 months, still can’t figure out problem.
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