Forums
New posts
Search forums
What's new
New posts
New profile posts
Latest activity
Members
Registered members
Current visitors
New profile posts
Search profile posts
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
RAM TRX - TRX-Forum.com
Bronco Raptor - BroncoRaptorForum.com
Forums
Ford Raptor Forum Supporting Vendors
KC HiLiTES
Last KC lights I buy
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="KC HiLiTES" data-source="post: 1278804" data-attributes="member: 10779"><p>Hey there sorry to see you had this issue, and you are completely correct in saying they should hold up to a high standard. Elements like this are extremely tough to combat but so doubt this is not what we strive for as a company. I do need to ask if you have reached out to our customer support so that I can follow up with the inquiry and make sure that you are taken care of. If not please open a support ticket by emailing the info and images to <a href="mailto:support@kchilites.com">support@kchilites.com</a> and CC: <a href="mailto:brad@kchilites.com">brad@kchilites.com</a> so that I can watch it and make sure it's handled correctly. </p><p></p><p>To give some history on this light we went to a 200 hour salt spray coating about 2-3 years ago so hard to say if you have this or not (by the looks likely not). This is not a anodized finish for reference, it's actually more relatable to a powder coat finish. Currently on production that will be shipping next month we have improved the coatings across the LZR line to something that should hold up to these rough elements even better than the current finish so we are excited about this improvement. We are open to admit these things happen, would be nice to be perfect but I can't imagine that honestly exist either. One thing I know is we are willing to stand behind the product and support the investment you made. Based on the title of your post I understand you may not want to move forward with our product, but we still want to make it right and get these taken care of for you. </p><p></p><p>Again I apologize about the issue and respect which ever route you choose moving forward. Thought I would post and let you know I am here to help if you would like. </p><p></p><p>Brad</p></blockquote><p></p>
[QUOTE="KC HiLiTES, post: 1278804, member: 10779"] Hey there sorry to see you had this issue, and you are completely correct in saying they should hold up to a high standard. Elements like this are extremely tough to combat but so doubt this is not what we strive for as a company. I do need to ask if you have reached out to our customer support so that I can follow up with the inquiry and make sure that you are taken care of. If not please open a support ticket by emailing the info and images to [email]support@kchilites.com[/email] and CC: [email]brad@kchilites.com[/email] so that I can watch it and make sure it's handled correctly. To give some history on this light we went to a 200 hour salt spray coating about 2-3 years ago so hard to say if you have this or not (by the looks likely not). This is not a anodized finish for reference, it's actually more relatable to a powder coat finish. Currently on production that will be shipping next month we have improved the coatings across the LZR line to something that should hold up to these rough elements even better than the current finish so we are excited about this improvement. We are open to admit these things happen, would be nice to be perfect but I can't imagine that honestly exist either. One thing I know is we are willing to stand behind the product and support the investment you made. Based on the title of your post I understand you may not want to move forward with our product, but we still want to make it right and get these taken care of for you. Again I apologize about the issue and respect which ever route you choose moving forward. Thought I would post and let you know I am here to help if you would like. Brad [/QUOTE]
Insert quotes…
Verification
Post reply
Members online
greatone99
Reptar854
Littlefx4
got2fly
JohnyPython
WhiskeyTangoGTFO
jobsi
Speedstr
GCATX
apollo90
PTYHRD
dillard09
cardiacdoc
RCard74
Raw Horsepower
shigman
debauch
D2R Overland
drnash21
Rem3Dy
Raptorman19
RockHillRaptor
Evil Peaches
bjorn-dpc
GreenGoblin
bsmart96
Chupacabras
Jakenbake
Sweet-Ride
never_summer
SeasickLI
Pokhj
BigTaco
Falcon64
FJohnny
RageOfDingo
RRR19-Mike
jrd79
Raptor Rob
jdm_sixtwo
ToadSmasher2K1
foundations
Rednose
Ed Zachary
HighwaySentinel
riv
dustinwickliff
Sage
LayinWatts69
justinj1184
... and 21 more.
Forum statistics
Threads
93,196
Posts
1,955,754
Members
56,485
Latest member
bjorn-dpc
Forums
Ford Raptor Forum Supporting Vendors
KC HiLiTES
Last KC lights I buy
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.
Accept
Learn more…
Top