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<blockquote data-quote="KB Voodoo Fabrications" data-source="post: 1326418" data-attributes="member: 26715"><p>If our customer service is so horrible, why do I have THIRTY SEVEN emails back and forth with this customer? We responded day and night, weekdays and weekends.</p><p></p><p>The installation of the product in question is super simple, I have no explanation as to why he had so much trouble with it, but I tried like hell to help him. We have at least a hundred F-150 owners with the same exact setup and no issues.</p><p></p><p><a href="http://www.kbvoodoo.com/shop/f150-hi-rise-crossbars-for-use-with-tonneau-covers" target="_blank">http://www.kbvoodoo.com/shop/f150-hi-rise-crossbars-for-use-with-tonneau-covers</a></p><p></p><p>The powder coat was damaged during his installation attempts, so it should be touched up. We even refunded part of his money, even though we were not obligated to (there is absolutely nothing wrong with the product). </p><p></p><p>The reason I took our phone number off the website is because I'm a one man show, and the phone rings off the hook with sales calls all day, and most of the time I don't have time to talk. That said, we are the most responsive company you will ever deal with. We respond to emails usually within 30 minutes, sometimes instantly if I am at the desk.</p><p></p><p>Raptor owners contact me if you would like further detail.</p></blockquote><p></p>
[QUOTE="KB Voodoo Fabrications, post: 1326418, member: 26715"] If our customer service is so horrible, why do I have THIRTY SEVEN emails back and forth with this customer? We responded day and night, weekdays and weekends. The installation of the product in question is super simple, I have no explanation as to why he had so much trouble with it, but I tried like hell to help him. We have at least a hundred F-150 owners with the same exact setup and no issues. [URL]http://www.kbvoodoo.com/shop/f150-hi-rise-crossbars-for-use-with-tonneau-covers[/URL] The powder coat was damaged during his installation attempts, so it should be touched up. We even refunded part of his money, even though we were not obligated to (there is absolutely nothing wrong with the product). The reason I took our phone number off the website is because I'm a one man show, and the phone rings off the hook with sales calls all day, and most of the time I don't have time to talk. That said, we are the most responsive company you will ever deal with. We respond to emails usually within 30 minutes, sometimes instantly if I am at the desk. Raptor owners contact me if you would like further detail. [/QUOTE]
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