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Horrible customer service experience at Rock Auto.
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<blockquote data-quote="coachhomer" data-source="post: 1427137" data-attributes="member: 12187"><p>I won't go into great detail but outside of the fact that they have no customer service phone number, I purchased a part from them that was guaranteed delivery within three business days. The shipping company that they used admittedly re-routed the package and it was going to take an extra seven days on top of the three that I waited. So I told the shipping company to send it back because I could order a new part by the time that one came. The shipping company was willing to eat the cost on the shipment because they screwed it up. But because I paid for the shipping through Rock Auto, they couldn't reimburse me. So I emailed Rock Auto and they said they would refund the total for the part but that I was still responsible for the shipping. Great customer service! I even had the contact information and the case number from the shipping company and gave it to Rock Auto but they won't do anything with it. I gave them the chance but they decided the $30 was better spent on negative advertising than on customer service. I will never order from them again.</p><p></p><p>Just my experience.</p><p></p><p></p><p>Sent from my iPhone using Tapatalk</p></blockquote><p></p>
[QUOTE="coachhomer, post: 1427137, member: 12187"] I won't go into great detail but outside of the fact that they have no customer service phone number, I purchased a part from them that was guaranteed delivery within three business days. The shipping company that they used admittedly re-routed the package and it was going to take an extra seven days on top of the three that I waited. So I told the shipping company to send it back because I could order a new part by the time that one came. The shipping company was willing to eat the cost on the shipment because they screwed it up. But because I paid for the shipping through Rock Auto, they couldn't reimburse me. So I emailed Rock Auto and they said they would refund the total for the part but that I was still responsible for the shipping. Great customer service! I even had the contact information and the case number from the shipping company and gave it to Rock Auto but they won't do anything with it. I gave them the chance but they decided the $30 was better spent on negative advertising than on customer service. I will never order from them again. Just my experience. Sent from my iPhone using Tapatalk [/QUOTE]
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Horrible customer service experience at Rock Auto.
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