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GEN 3 (2021+) Ford F-150 Raptor Forums
Ford F-150 Raptor General Discussions [GEN 3]
Automatic Software Update Bricked my Truck
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<blockquote data-quote="baracus" data-source="post: 1886725" data-attributes="member: 59508"><p>My wife went out to start our Gen 3 Raptor while I was out of town and was greeted with a message on the infotainment screen that said "Software updates could not complete. The vehicle is not drivable. Have the system checked as soon as possible. 1-833-926-3287".</p><p></p><p>When I got back in town, I called the number and they could not help me because the infotainment screen locked up with that message over and over. I couldn't adjust settings to let me continue with an attempt to update the software. I called Ford roadside assistance and they couldn't tow it on the first try, because they couldn't get it out of neutral. On the second attempt they dragged the truck onto the flatbed. Luckily it was in 2 wheel drive and parked in wet dirt, so I am praying it doesn't cause drive line problems.</p><p></p><p>A software update should not brick a vehicle. The support desk seemed to suggest that getting the truck onto WiFi might fix the problem. But that doesn't make sense to me. Software updates should not install while they are being downloaded. It should download the update package fully so that disconnection doesn't cause problems, then install it while taking measures to ensure it will be successful.</p><p></p><p>Needless to say, I highly recommend you turn off automatic software updates. Do it manually when you can afford for something to go wrong.</p><p></p><p>[ATTACH=full]396994[/ATTACH]</p><p></p><p></p><p></p><p>[ATTACH=full]396995[/ATTACH]</p></blockquote><p></p>
[QUOTE="baracus, post: 1886725, member: 59508"] My wife went out to start our Gen 3 Raptor while I was out of town and was greeted with a message on the infotainment screen that said "Software updates could not complete. The vehicle is not drivable. Have the system checked as soon as possible. 1-833-926-3287". When I got back in town, I called the number and they could not help me because the infotainment screen locked up with that message over and over. I couldn't adjust settings to let me continue with an attempt to update the software. I called Ford roadside assistance and they couldn't tow it on the first try, because they couldn't get it out of neutral. On the second attempt they dragged the truck onto the flatbed. Luckily it was in 2 wheel drive and parked in wet dirt, so I am praying it doesn't cause drive line problems. A software update should not brick a vehicle. The support desk seemed to suggest that getting the truck onto WiFi might fix the problem. But that doesn't make sense to me. Software updates should not install while they are being downloaded. It should download the update package fully so that disconnection doesn't cause problems, then install it while taking measures to ensure it will be successful. Needless to say, I highly recommend you turn off automatic software updates. Do it manually when you can afford for something to go wrong. [ATTACH type="full"]396994[/ATTACH] [ATTACH type="full"]396995[/ATTACH] [/QUOTE]
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GEN 3 (2021+) Ford F-150 Raptor Forums
Ford F-150 Raptor General Discussions [GEN 3]
Automatic Software Update Bricked my Truck
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