Forums
New posts
Search forums
What's new
New posts
New profile posts
Latest activity
Members
Registered members
Current visitors
New profile posts
Search profile posts
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
RAM TRX - TRX-Forum.com
Bronco Raptor - BroncoRaptorForum.com
Forums
GEN 2 (2017-2020) Ford F-150 Raptor Forums
Ford F-150 Raptor General Discussions [GEN 2]
2020: Two Warranty Case Studies & Good Video
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="KAH 24" data-source="post: 1589933" data-attributes="member: 43659"><p>[USER=39584]@GordoJay[/USER] Good morning and yes, dealer fraud is dealt with through an escalation process with significant potential consequences for negatives/rewards for positives. Analysis of trends/data occur down to a granular level—to look for variances that fall outside of defined ranges. In humor, that is what our interns are sometimes tasked with. </p><p></p><p>General example: why does dealer X have significantly more claims (approved/rejected) for Y condition vs. 10 dealers within a defined radius? Lots of factors are assessed—which in a competitive industry is critical (revenue and brand reputation). </p><p></p><p>My peers at competing OEMs do the same things, but the “secret sauce” of how I weight things vary from how they may weight things. That’s why I am very passionate and black/white. Call it corporate chess. </p><p></p><p>Rather than call out OEMs by name, I will say that in my career experiences—consumer perceptions of the OEM are generally most influenced by their dealership experiences (see above). The defense industry is where it is strictly OEM—for clear reasons. </p><p></p><p>What I will say with pride is that my OEM (thanks to my immediate predecessor, predecessors in leadership hierarchy, and brand philosophy) has a track record and clear reputation for having very little tolerance for poor dealerships.</p></blockquote><p></p>
[QUOTE="KAH 24, post: 1589933, member: 43659"] [USER=39584]@GordoJay[/USER] Good morning and yes, dealer fraud is dealt with through an escalation process with significant potential consequences for negatives/rewards for positives. Analysis of trends/data occur down to a granular level—to look for variances that fall outside of defined ranges. In humor, that is what our interns are sometimes tasked with. General example: why does dealer X have significantly more claims (approved/rejected) for Y condition vs. 10 dealers within a defined radius? Lots of factors are assessed—which in a competitive industry is critical (revenue and brand reputation). My peers at competing OEMs do the same things, but the “secret sauce” of how I weight things vary from how they may weight things. That’s why I am very passionate and black/white. Call it corporate chess. Rather than call out OEMs by name, I will say that in my career experiences—consumer perceptions of the OEM are generally most influenced by their dealership experiences (see above). The defense industry is where it is strictly OEM—for clear reasons. What I will say with pride is that my OEM (thanks to my immediate predecessor, predecessors in leadership hierarchy, and brand philosophy) has a track record and clear reputation for having very little tolerance for poor dealerships. [/QUOTE]
Insert quotes…
Verification
Post reply
Members online
SCAR911
Herrlich
JacketedHP
ToadSmasher2K1
taquitos
Aird_outSRT
Locker1
julien194b
thatJeepguy
HOLLYWOOD 1
Reptar854
ParaRaptor
redsmoke
pirates1456
rushneck
B boyes
8250_RPM
DaveInMn
raptortrav001
nikhsub1
2022 Ruth
Hard R
FP_RPTR
NickyF25
GordoJay
NASSTY
G3Rap
Pikser
Raptorman19
martinitime
jdholder
briangsxr1000
Yc_Raptor
Suren27
aurquieta
BoostCreep
DFS
HAP
Rustyseatbelt
wyomingraptor
brianflhrci
Swimmer
motostar2888
furioussphinx
DMacDonald
Ledbetterjw
NJ2020
Speedhunter
MattC1996
shigman
... and 21 more.
Forum statistics
Threads
93,184
Posts
1,955,578
Members
56,468
Latest member
ngodavid23
Forums
GEN 2 (2017-2020) Ford F-150 Raptor Forums
Ford F-150 Raptor General Discussions [GEN 2]
2020: Two Warranty Case Studies & Good Video
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.
Accept
Learn more…
Top