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GEN 2 (2017-2020) Ford F-150 Raptor Forums
Ford F-150 Raptor General Discussions [GEN 2]
Rap's Being Replaced - Need Some Advice
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<blockquote data-quote="mr_beaverhousen" data-source="post: 1341502" data-attributes="member: 23489"><p>Cbeit,</p><p></p><p>First research the lemon laws of the state where you purchased the truck as they will be referring back to those laws in deciding on any agreement to a buyback. Purchase state determines what laws they follow regardless of where you live. </p><p></p><p>If you've met the requirements of that state, contact the 800 corporate number and inform them that your truck is still at the dealership for xx days without any resolution. The CSR will have access to dealer service records through the VIN. If they believe the issue meets the buyback criteria, they will send all of the information to management and you will receive a letter in a few weeks as to their determination. </p><p></p><p>As it seems you haven't had any communication with corporate yet, you may be contacted by their regional manager to try and escalate and resolve your repair. I was already in contact with corporate before asking for a buyback as my tranny needed to be replaced and it was waiting for parts for over three weeks. When the tranny failed again, I asked the regional manager for a buyback who referred me to call the 800 back to make the request.</p><p></p><p>Happy to help with any questions. Good luck.</p></blockquote><p></p>
[QUOTE="mr_beaverhousen, post: 1341502, member: 23489"] Cbeit, First research the lemon laws of the state where you purchased the truck as they will be referring back to those laws in deciding on any agreement to a buyback. Purchase state determines what laws they follow regardless of where you live. If you've met the requirements of that state, contact the 800 corporate number and inform them that your truck is still at the dealership for xx days without any resolution. The CSR will have access to dealer service records through the VIN. If they believe the issue meets the buyback criteria, they will send all of the information to management and you will receive a letter in a few weeks as to their determination. As it seems you haven't had any communication with corporate yet, you may be contacted by their regional manager to try and escalate and resolve your repair. I was already in contact with corporate before asking for a buyback as my tranny needed to be replaced and it was waiting for parts for over three weeks. When the tranny failed again, I asked the regional manager for a buyback who referred me to call the 800 back to make the request. Happy to help with any questions. Good luck. [/QUOTE]
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GEN 2 (2017-2020) Ford F-150 Raptor Forums
Ford F-150 Raptor General Discussions [GEN 2]
Rap's Being Replaced - Need Some Advice
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