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Ford Raptor Forum Supporting Vendors
M and R Automotive
M + R Foglight kit issue
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<blockquote data-quote="Icecobra" data-source="post: 408088" data-attributes="member: 8470"><p>Most vendors do not make what they sell... I sell communications equipment but do not make one dam thing. That's what a good supply chain is all about. I would love to say we check every thing before it ships, that's just not true. To make money in todays world the margins are smaller and you have to move more product to make money. My company directive is simple if we even hear one item from any customer has an issue we, immediately ask the customer to return the product, test a new piece and verify proper working order, or ask if the customer would like a refund. It is not my customers responsibility to look to my supply chain and determine if where I get a product is quality that's my job. I take it very seriously and expect my vendors to do the same. In the event I have an issue I do everything I can to make sure my customer does not have an issue. I think its how all business should run, the customer is job 1.....</p></blockquote><p></p>
[QUOTE="Icecobra, post: 408088, member: 8470"] Most vendors do not make what they sell... I sell communications equipment but do not make one dam thing. That's what a good supply chain is all about. I would love to say we check every thing before it ships, that's just not true. To make money in todays world the margins are smaller and you have to move more product to make money. My company directive is simple if we even hear one item from any customer has an issue we, immediately ask the customer to return the product, test a new piece and verify proper working order, or ask if the customer would like a refund. It is not my customers responsibility to look to my supply chain and determine if where I get a product is quality that's my job. I take it very seriously and expect my vendors to do the same. In the event I have an issue I do everything I can to make sure my customer does not have an issue. I think its how all business should run, the customer is job 1..... [/QUOTE]
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Ford Raptor Forum Supporting Vendors
M and R Automotive
M + R Foglight kit issue
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