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Ford Raptor Forums - General Information
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Drive Control Malfunction
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<blockquote data-quote="FordTechOne" data-source="post: 1462107" data-attributes="member: 35543"><p>Ford Corporate provides no-cost internet based and classroom training to all dealership technicians to prepare them for "one off" issues such as this. Unfortunately, Ford Corporate has zero control over the dealer's ability to diagnose the issue unless it comes to the point of a Field Service Engineer getting involved. My recommendation is to first ask the dealer as to whether the technician diagnosing the issue is certified in the area of concern; if not, that is unacceptable especially with a repeat repair. If the technician is certified, ask whether they have contacted the Ford Technical Assistance Center. (TAC). Often times just providing the symptoms and DTCs to the TAC will allow them to assist the technician with identifying and resolving the issue.</p></blockquote><p></p>
[QUOTE="FordTechOne, post: 1462107, member: 35543"] Ford Corporate provides no-cost internet based and classroom training to all dealership technicians to prepare them for "one off" issues such as this. Unfortunately, Ford Corporate has zero control over the dealer's ability to diagnose the issue unless it comes to the point of a Field Service Engineer getting involved. My recommendation is to first ask the dealer as to whether the technician diagnosing the issue is certified in the area of concern; if not, that is unacceptable especially with a repeat repair. If the technician is certified, ask whether they have contacted the Ford Technical Assistance Center. (TAC). Often times just providing the symptoms and DTCs to the TAC will allow them to assist the technician with identifying and resolving the issue. [/QUOTE]
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