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GEN 2 (2017-2020) Ford F-150 Raptor Forums
Ford F-150 Raptor General Discussions [GEN 2]
Clunk/thump from small bumps at slow speed
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<blockquote data-quote="970rap" data-source="post: 1565818" data-attributes="member: 42078"><p>My clang/rattle/thump is clearly related to going over bumps, it's not while on/off gas or in a certain gear and I suspect it happens at all speeds but at some point there's too much road noise to hear it. I couldn't move the end links when pulling on them and the skid plate was on there solid.</p><p></p><p>I just got back from the dealership and they didn't even look in to this. Admittedly, they performed the oil change and tire rotation that I scheduled the appointment for, but I had hoped they could at least do some quick checks while they had the wheels off (I asked when dropping it off). There were no notes and the advisor had to go check with the tech who performed the work, who said just that they didn't happen to notice anything wrong. </p><p></p><p>The adviser then asked if I bought it from their dealership, I didn't (used from a non-Ford dealership), and said that I could either schedule a follow up appointment for them to put it up on the alignment rack, which is where they get a good look at suspensions, or I could take it to a tire shop to have them look at it. This threw me a bit since I thought, depending on what's wrong, it would be covered under the 3 year/36K warranty, which I mentioned to her. The adviser said that something like this probably wouldn't be covered under warranty and if I really wanted it to be I should explore options with the dealership I bought it from (which obviously isn't happening). </p><p></p><p>I pressed her, saying that I understand 'wear' parts wouldn't be covered but, depending on what this is, such as an end link, couldn't that be a warranty item (based on people here saying theirs were replaced under warranty). She repeated a few different ways that suspension components are not part of the warranty, such as ball joints and tie rod ends. I declined to argue given that I don't know what the problem really is, made the follow up appointment, and left. </p><p></p><p>Can anyone give me a feel for what relevant components I should push back on if they try and charge me? To be clear, this is a stock vehicle with under 2 years of service and 26K miles.</p></blockquote><p></p>
[QUOTE="970rap, post: 1565818, member: 42078"] My clang/rattle/thump is clearly related to going over bumps, it's not while on/off gas or in a certain gear and I suspect it happens at all speeds but at some point there's too much road noise to hear it. I couldn't move the end links when pulling on them and the skid plate was on there solid. I just got back from the dealership and they didn't even look in to this. Admittedly, they performed the oil change and tire rotation that I scheduled the appointment for, but I had hoped they could at least do some quick checks while they had the wheels off (I asked when dropping it off). There were no notes and the advisor had to go check with the tech who performed the work, who said just that they didn't happen to notice anything wrong. The adviser then asked if I bought it from their dealership, I didn't (used from a non-Ford dealership), and said that I could either schedule a follow up appointment for them to put it up on the alignment rack, which is where they get a good look at suspensions, or I could take it to a tire shop to have them look at it. This threw me a bit since I thought, depending on what's wrong, it would be covered under the 3 year/36K warranty, which I mentioned to her. The adviser said that something like this probably wouldn't be covered under warranty and if I really wanted it to be I should explore options with the dealership I bought it from (which obviously isn't happening). I pressed her, saying that I understand 'wear' parts wouldn't be covered but, depending on what this is, such as an end link, couldn't that be a warranty item (based on people here saying theirs were replaced under warranty). She repeated a few different ways that suspension components are not part of the warranty, such as ball joints and tie rod ends. I declined to argue given that I don't know what the problem really is, made the follow up appointment, and left. Can anyone give me a feel for what relevant components I should push back on if they try and charge me? To be clear, this is a stock vehicle with under 2 years of service and 26K miles. [/QUOTE]
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GEN 2 (2017-2020) Ford F-150 Raptor Forums
Ford F-150 Raptor General Discussions [GEN 2]
Clunk/thump from small bumps at slow speed
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