Forums
New posts
Search forums
What's new
New posts
New profile posts
Latest activity
Members
Registered members
Current visitors
New profile posts
Search profile posts
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
RAM TRX - TRX-Forum.com
Bronco Raptor - BroncoRaptorForum.com
Forums
Ford Raptor Forum Supporting Vendors
Tonneau Factory Outlet
Best customer service EVER
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="dfelicia" data-source="post: 556631" data-attributes="member: 10973"><p>In this era of craptastic customer service, I am blown away by the SPECTACULAR customer support provided by Morrie at BAK Factory Outlet.</p><p></p><p>I bought a Roll-X from Morrie in June, and 2 weeks ago one of the straps pulled free from the rivet that was securing it. Fixing would have required me to drill out the rivet, get a replacement strap, and then secure with a bolt since I don't own a rivet gun. I was just going to do all that, but decided to shoot Morrie an e-mail to see if such a repair might be covered by BAK's warranty.</p><p></p><p>Well, long story short, a brand new (updated version, even) Roll-X just arrived on my doorstep. What's more, BAK will pick up my original right at my house so the only effort on my part is uninstalling the old and installing the new.</p><p></p><p>Anyway, everyone should buy their covers, floor mats, bed rugs, etc. from Morrie. He just made my day!</p></blockquote><p></p>
[QUOTE="dfelicia, post: 556631, member: 10973"] In this era of craptastic customer service, I am blown away by the SPECTACULAR customer support provided by Morrie at BAK Factory Outlet. I bought a Roll-X from Morrie in June, and 2 weeks ago one of the straps pulled free from the rivet that was securing it. Fixing would have required me to drill out the rivet, get a replacement strap, and then secure with a bolt since I don't own a rivet gun. I was just going to do all that, but decided to shoot Morrie an e-mail to see if such a repair might be covered by BAK's warranty. Well, long story short, a brand new (updated version, even) Roll-X just arrived on my doorstep. What's more, BAK will pick up my original right at my house so the only effort on my part is uninstalling the old and installing the new. Anyway, everyone should buy their covers, floor mats, bed rugs, etc. from Morrie. He just made my day! [/QUOTE]
Insert quotes…
Verification
Post reply
Members online
encyphered
Booth9999
Rustyseatbelt
Rnr
Punkur67
tmlau03
06z
Shane361
kevo_lo
cfmistry
Russ103
03Cobraraptor
Pch395er
Frogger22
xturdfergusonx
HookEm
Jakenbake
970rap
REX111
Evil Peaches
BBLV
Raptorbert
Sozzy12
Teamwest
CL4
Tom19
Old-Raptor-guy
GordoJay
SeasickLI
Quaesta
Latchkey Kid
Pikser
Monkish1
DaveInMn
njhummer18
IIAWAH808
Neckface
RaptorFun
NASSTY
Ifly4vamerica
Admin.RealTruck
cuts
briksqd
2slo4u
never_summer
Jmeo
10SpdsOfFury
CodeBlue90
SSWIM
LibertyDNP
... and 7 more.
Forum statistics
Threads
93,183
Posts
1,955,545
Members
56,460
Latest member
khunter
Forums
Ford Raptor Forum Supporting Vendors
Tonneau Factory Outlet
Best customer service EVER
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.
Accept
Learn more…
Top