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GEN 1 (2010-2014) Ford SVT Raptor Forums
Ford SVT Raptor General Discussions [GEN 1]
A Ford tech's take on "THE CLUNK" (THE ONE and ONLY CLUNK THREAD)
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<blockquote data-quote="grantoser" data-source="post: 912083" data-attributes="member: 8209"><p>Hello again!</p><p></p><p>Still working on this issue... could you possible take a photo of that notice they sent you? That would be a HUGE help I think. I went in and the service guy I talked to was a real jerk and said "I shouldn't even MENTION" getting my driveshaft replace... he cut me off when I was explaining how you guys were getting yours fixed by installing a fixed drive shaft under a customer satisfaction program... he specifically cut me off by saying "DON'T even go there. We will just grease it for you but it will NOT be covered by Ford." Lol this guy obviously has some serious customer service skills. [MENTION=14108]FordService[/MENTION]</p><p></p><p>After that convo I was so annoyed I haven't been back to the dealer... its been about a month. If I can get a photo of that notice I am going to try a different ford dealer this time so I don't have a run in with the same jerk...</p><p></p><p>Just to reiterate... My truck was built under the dates listed that received that notice from ford about the customer satisfaction program... I just didn't own the truck at the time so I do not have that notice. Figured this would be an easy fix since I am in the build date range and I have the old drive shaft part number.</p><p></p><p> [MENTION=14108]FordService[/MENTION] There isn't a way you could get a copy of this notice is there?</p></blockquote><p></p>
[QUOTE="grantoser, post: 912083, member: 8209"] Hello again! Still working on this issue... could you possible take a photo of that notice they sent you? That would be a HUGE help I think. I went in and the service guy I talked to was a real jerk and said "I shouldn't even MENTION" getting my driveshaft replace... he cut me off when I was explaining how you guys were getting yours fixed by installing a fixed drive shaft under a customer satisfaction program... he specifically cut me off by saying "DON'T even go there. We will just grease it for you but it will NOT be covered by Ford." Lol this guy obviously has some serious customer service skills. [MENTION=14108]FordService[/MENTION] After that convo I was so annoyed I haven't been back to the dealer... its been about a month. If I can get a photo of that notice I am going to try a different ford dealer this time so I don't have a run in with the same jerk... Just to reiterate... My truck was built under the dates listed that received that notice from ford about the customer satisfaction program... I just didn't own the truck at the time so I do not have that notice. Figured this would be an easy fix since I am in the build date range and I have the old drive shaft part number. [MENTION=14108]FordService[/MENTION] There isn't a way you could get a copy of this notice is there? [/QUOTE]
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GEN 1 (2010-2014) Ford SVT Raptor Forums
Ford SVT Raptor General Discussions [GEN 1]
A Ford tech's take on "THE CLUNK" (THE ONE and ONLY CLUNK THREAD)
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