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I have historically email him [email protected] and he has responded quickly and has been helpful for me on several issues. He may have just gotten buried by Black Friday.

I got the extended warranty for my '19 SCREW. Hope will never have to use it but having let's me sleep better at night. It is the only addon I ever get.

I did it with a replacement pipe for same reason, so I could go back. I think cost an extra $100 for the tube. Be careful removing the OEM tube, there is a post midway down that goes into a grommet to hold it in place. It is a bear to get out and will break off (I will have to epoxy mine back on...