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Ford F-150 Raptor General Discussions [GEN 2]

Ford dealership denied warranty claim on my 3 week old truck....


This is a discussion on Ford dealership denied warranty claim on my 3 week old truck.... within the Ford F-150 Raptor General Discussions [GEN 2] forums, part of the GEN 2 (2017+) Ford F-150 Raptor Forums category!
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Old 05-09-2018, 10:34 AM   #21 (permalink)
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Originally Posted by Onemoosehorn View Post
Lesson learned. You are correct.

---------- Post added at 10:22 AM ---------- Previous post was at 10:16 AM ----------

So I guess I didnít post this originally, but I even asked the dealer who filed the incorrect claim to remove the stickers. He said they could not remove them. He even told me he could not have his dealership touch up the rust underneath. Even though I was paying for that. That ford didnít make anything, nor would they authorize anything to be used on the under carriage of this truck.

---------- Post added at 10:24 AM ---------- Previous post was at 10:22 AM ----------



And you are a dealer in Missouri?
I am! If you are the guy I mentioned, your deal is famous in the car business. Nothing negative whatsoever!




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Old 05-09-2018, 10:48 AM   #22 (permalink)
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Originally Posted by SENDIT! View Post
I am! If you are the guy I mentioned, your deal is famous in the car business. Nothing negative whatsoever!
Thanks!

Honestly I looked at your dealership and one in Tennessee originally. Both dealerships came recommended on here from someone. That these were no BS, good dealers to work with. So that was a good thing to hear.
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Old 05-09-2018, 11:27 AM   #23 (permalink)
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Originally Posted by Onemoosehorn View Post
Thanks!

Honestly I looked at your dealership and one in Tennessee originally. Both dealerships came recommended on here from someone. That these were no BS, good dealers to work with. So that was a good thing to hear.
I'm confused. Did you pay $74000 like you said, or did you get $5000 off?
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Old 05-09-2018, 11:46 AM   #24 (permalink)
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part of the reason iíve previously advocated for an extremely thorough pre-signing exam and photoshoot, followed by test drive and more inspection, is that I missed a curbed wheel on the last car I bought back in í06. And it was not a small scuff, it was half the wheel edge. I drove it literally the 5 miles to my house and that was it. When I noticed, I was pretty disappointed in myself, but I called my sales guy. They covered it.

I think what your local dealer did here was not just seriously bad customer service, it is an exceedingly bad example for both Ford and the dealer.

remove the stickers: Sure, you can do this, but the general consumer market considers this a depreciating mod. WE Raptor owners may feel strongly that the stickers donít enhance the total ownership experience, but theyíre a $1k purchase option that if you remove, may actually hurt your resale or trade value.

why do we have stickers? So ford can make more money on the trucks. Honestly, how many of us saw the graphics package and said to ourselves and/or significant others: ďdayum! them stickers dope, yo. Ima get me some stickersĒ I donít see a big show of hands, so not many. But, If Ford puts them on 85% of the dealer stock trucks, theyíre getting bought, every single one of them. The Raptor tax is alive and well.

I do agree, that itís a lot to be worked up over a set of stickers that you and many here donít care for. and Iíd like to think my older adult self would handle this situation better than my younger adult self did when I had to file a lemon law suit.

But no, I am pretty confident in your shoes Iíd drop pretty much every other project I had going, and devote my sole attention to costing this $hit dealer money in any legal way, shape and form I could.

Iíd definitely dump money into a lawyer to at least start with the ďstrongly worded letterĒ to Ford C/S, but, I would also entertain suing the dealer individually for screwing up the stickers worse, misrepresenting the issue to Ford and keep the cost low so as to -possibly- keep the issue in small claims court. Iíd start a website if I had to, hire some folks to represent on their social media presence about how bad their service is, maybe take a few pictures while browsing their inventory, to investigate for possible illegal hazmat waste disposal, violations of local ordinances, you name it. Until they acquiesced, or Iíd managed to cost them a significant amount of money.
Again, Iím not advocating illegal action, only suggesting things that, although often overlooked, and are perfectly legal for you to bring to the relevant authoritiesí attention can cost a dealer a significant financial penalty and make them reevaluate their practices. Recorders are great for this, especially if you catch some of them referring to customers with derogatory, foul or ----ist language. The latter plays particularly well in virtue signaling social media outlets.

My experience has been that itís rare to find a dealer this pig headed, but you seem to have found them.

I canít fault you for being ticked off, I would be too. Frankly, your local dealer dissed you, and they should make it right. Still, your quality of life will be better by not going down the path that I am pretty confident I would.

I hope Ford and your local dealer unf*cks themselves and makes this right.

Good luck!
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Old 05-09-2018, 11:54 AM   #25 (permalink)
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I had a similar experience with hood stripes on my 18 (i.e. Ford denied warranty claim on damaged decals). Keep in mind, Ford denies claims, not the dealer.

I had a detailer remove them and moved on. Happier without them anyway. Good luck!

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Old 05-09-2018, 12:21 PM   #26 (permalink)
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Originally Posted by df4801 View Post
I'm confused. Did you pay $74000 like you said, or did you get $5000 off?


Never said I paid $74000. I just said a truck for $74000. Price doesnít matter for a warranty claim does it?

---------- Post added at 12:21 PM ---------- Previous post was at 12:01 PM ----------

Thanks everyone. Yeah it shouldn’t have worked me up so bad but being trained in the branch I am trained in, honor courage and commitment mean a lot to me. To run you greasy paws all over a truck I just spent a ton of money on getting detailed is one thing, but to then to lie on the claim and say someone attempted to peel off the stickers according to their judgement call is bullshit. When I explained that was not the case. I don’t lie! Then wouldn’t even peel the stickers off for me.

If someone doesn’t agree with my view on this then that is fine. It’s a free country. I fight for that right for each and every person. But I won’t stand by and let a POS dealership treat me like they did. More than likely the damn stickers will just get taken off. They aren’t really that big of a deal.
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Old 05-09-2018, 12:34 PM   #27 (permalink)
 
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Originally Posted by Onemoosehorn View Post
Never said I paid $74000. I just said a truck for $74000. Price doesnít matter for a warranty claim does it?

---------- Post added at 12:21 PM ---------- Previous post was at 12:01 PM ----------

Thanks everyone. Yeah it shouldnít have worked me up so bad but being trained in the branch I am trained in, honor courage and commitment mean a lot to me. To run you greasy paws all over a truck I just spent a ton of money on getting detailed is one thing, but to then to lie on the claim and say someone attempted to peel off the stickers according to their judgement call is bullshit. When I explained that was not the case. I donít lie! Then wouldnít even peel the stickers off for me.

If someone doesnít agree with my view on this then that is fine. Itís a free country. I fight for that right for each and every person. But I wonít stand by and let a POS dealership treat me like they did. More than likely the damn stickers will just get taken off. They arenít really that big of a deal.
If you decide to remove, use a clothes steamer to heat them up. They should peel right off and zero damage to your paint.
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Old 05-09-2018, 12:47 PM   #28 (permalink)
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Originally Posted by kandewinn View Post
If you decide to remove, use a clothes steamer to heat them up. They should peel right off and zero damage to your paint.
Thanks. I was told that or a hair dryer. And wd40 or goo gone for the adhesive. Then Iíll wash seal the paint and wax it up real good. My order from Adams Polishes is out for delivery as we speak!!
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Old 05-09-2018, 12:47 PM   #29 (permalink)
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Ford charges 1800 for those shit decals in canada....
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Old 05-09-2018, 02:00 PM   #30 (permalink)
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Originally Posted by Gsteve View Post
Ford charges 1800 for those shit decals in canada....


Wow!!
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