I have an August 2022 build gen3 Raptor. The truck has never received any OTA Sync updates and always reports it is up to date, despite being connected to WiFi, etc. I would like to get full screen Carplay and whatever else has been added/fixed in the past 18 months.
I have called Ford's Sync customer service and they've confirmed the Sync software is out of date, but are unable to explain why the truck isn't seeing any OTA updates. They recommended I take it to a dealer.
The dealers are useless. I've now taken it three times to two different dealers, and connected one of them with Ford customer service. It's no use - the dealers at first just scan the truck and tell me the truck says it is up to date. "I know," I say, "that's the problem!" If I manage to overcome that initial obstacle, they'll then literally lie about things they did to try to diagnose / solve it and look for any excuse just to give the truck back. I am not sure what the story is here, maybe they don't get paid enough warranty hours to bother debugging this kind of software issue?
Most recently I just left the truck at a dealer for a week, got an email on Friday saying "Your truck is all set", and took an Uber down there this morning - only to find the truck un-updated and an explanation in the service receipt claiming (completely and obviously falsely) that the Ford Sync website says there is no update for the truck. Despite the fact that A) five minutes on the website shows that is false, B) Ford customer service called them and gave them the specific version number of the update the truck should have.
I'm getting really frustrated here. Any way to escalate this?
I have called Ford's Sync customer service and they've confirmed the Sync software is out of date, but are unable to explain why the truck isn't seeing any OTA updates. They recommended I take it to a dealer.
The dealers are useless. I've now taken it three times to two different dealers, and connected one of them with Ford customer service. It's no use - the dealers at first just scan the truck and tell me the truck says it is up to date. "I know," I say, "that's the problem!" If I manage to overcome that initial obstacle, they'll then literally lie about things they did to try to diagnose / solve it and look for any excuse just to give the truck back. I am not sure what the story is here, maybe they don't get paid enough warranty hours to bother debugging this kind of software issue?
Most recently I just left the truck at a dealer for a week, got an email on Friday saying "Your truck is all set", and took an Uber down there this morning - only to find the truck un-updated and an explanation in the service receipt claiming (completely and obviously falsely) that the Ford Sync website says there is no update for the truck. Despite the fact that A) five minutes on the website shows that is false, B) Ford customer service called them and gave them the specific version number of the update the truck should have.
I'm getting really frustrated here. Any way to escalate this?